Community Center Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time
  1. Main Responsibilities

    The Manager Community Centre Operations oversees all aspects of operations of the Gathering Place, including departments such as year-round Shelter, Kitchen and Cafeteria, Security and the Health Centre.

    The Manager plays a key role in the development and implementation of policies and procedures based on the mission and values of the Social Operations department, City of Vancouver.

    The Manager provides strategic direction, leadership, and thrives in complex work environments.

    The position reports to the Director, Gathering Place and manages staff and supervisors including the supervisors of the Health Centre, Security, Shelter, Kitchen and Cafeteria.

    Other departments such as Programming, Administration and the Community Library are supported by the Manager as needed.

    The position works collaboratively with other Social Operations Community Centres in the coordination of policies and standards of practice regarding programs, services, and procedures, with other City departments as necessary including human resources, finance, facilities, corporate services, planning, and parks and with Social Operations finance staff and corporate services on capital and noncapital budget requests.
  2. Key Responsibilities

    The Manager Community Centre Operations is responsible for managing and leading staff, including recruiting, selecting, hiring, and evaluating staff who report to this position.

    The Manager also manages, directly or through subordinates, the work of staff engaged in programming, health, educational services, and facility development.

    The Manager leads attendance and performance management discussions with staff, including guidance, direction setting, coaching, and feedback to staff to support their success.

    The Manager establishes and practices appropriate professional boundaries throughout the Centre, with and between staff, volunteers, and the community.

    The Manager identifies needs and gaps and organizes staff training and development to maintain appropriate professional standards of service delivery.

    The Manager participates in or leads matters of discipline and terminations, represents the employer at grievance hearings and other employment-related hearings, and manages conflict in a positive manner that is effective for all parties and over time.
  3. Key Qualifications

    The ideal candidate should have a degree in social sciences, adult education, or a related discipline and a minimum of five years of experience in the social services field, in progressively senior positions with a minimum of five years at a management level, including experience in managing a large staff team.

    The candidate should have recent related experience in human resource management, budget development and management, facility management, program coordination, working with non-profit organizations, and working with diverse populations.

    The candidate should also have demonstrated experience in the areas of staff supervision and labour relations and effective community development, experience with urban homeless populations with mental illness, substance abuse, and addiction, and complex health conditions.
  4. Working Conditions

    The Manager Community Centre Operations works in a dynamic and fast-paced environment with diverse stakeholders, including staff, volunteers, and the community.

    The Manager should be able to work independently and collaboratively as part of a team to achieve shared goals and objectives.

    The Manager should be able to adapt to changing priorities and deadlines and maintain a high level of professionalism and composure in challenging situations.

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