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Commercial Insurance Team Coordinator

2 months ago

Burnaby, British Columbia, Canada 019987 Hub International Insurance Brokers Full time
About Us

At 019987 Hub International Insurance Brokers, we are a leading insurance brokerage firm dedicated to providing exceptional service to our clients. Our team is passionate about helping individuals and businesses protect what matters most.

Job Summary

We are seeking a highly motivated and detail-oriented Commercial Insurance Team Coordinator to join our Commercial Division. As a key member of our team, you will be responsible for providing exceptional customer service, processing documentation, and maintaining accurate records.

Key Responsibilities
  • Provide exceptional customer experience working with various production teams
  • Follow HUB Service Guidelines
  • Process all documentation according to HUB workflows
  • Formally correspond with customers and insurers
  • Manage account reconciliation working with the accounting team
  • Maintain accuracy of electronic files
  • Review and ensure accuracy of policy documentation from insurers
  • Abeyances and follow-up for outstanding information & documentation
  • Review and prioritize all assigned tasks on a daily basis, including mail, emails, abeyances/activities
  • Provide back-up support for other departments and reception on an as-needed basis
  • Continues professional development in order to enhance skills and abilities
Requirements
  • Demonstrates excellent customer service skills
  • Strong attention to detail and accuracy
  • Strong communication skills, both written and verbal
  • Intermediate MS Office knowledge, with focus on Excel and Word
  • You enjoy working in a fast-paced, client-focused environment
What We Offer
  • Competitive compensation: Base salary
  • Company matching RRSP contributions
  • Tuition financing and career-related training and development
  • Customizable flexible benefits options for you and your family
  • Mental and physical wellness initiatives
  • A positive, collaborative, and team-oriented environment
  • Ongoing personal and career development
Our Culture
  • We are looking for self-starters with an entrepreneurial mindset who will take ownership of their business
  • We want you to be innovative and open to sharing your ideas
  • You work with urgency while providing a high level of professional service towards our customers, communities, & colleagues
  • You are a team player who positively impacts those around you; We motivate each other to grow together
  • You work with a high degree of integrity and accountability