Client Service Ambassador

7 days ago


Ottawa, Ontario, Canada Good2Great Solutions Full time
Company Overview:
Good2Great Solutions is a dynamic and adaptable organization that has built strong relationships in the telecommunications industry. With a focus on creativity and resiliency, we have established new partnerships to drive growth and success.

Job Description:
We are seeking a Junior Client Service Representative to assist our existing customer base and provide exceptional service to new clients. The successful candidate will work closely with management staff to stay updated on new client products and services, and will be responsible for interacting with clients in a friendly and professional manner.

Responsibilities:
- Collaborate with management staff to stay updated on new client products and services.
- Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly.
- Provide targeted service and product solutions during one-on-one meetings with customers and clients.
- Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies.
- Suggest areas of improvement to management staff to increase consumer and client satisfaction.
- Represent our organization and clients in a professional business manner at all times.

Qualifications:
- 1-2 years of experience in a client or customer-facing position.
- Ability to follow directions and excel in a team-oriented environment.
- Technologically-savvy and able to quickly learn new software programs and adjust to software updates.
- Superior organizational, time management, and prioritization skills.
- Excellent communication skills with a high emotional intelligence.
- Value transparency, honesty, and will always do the right thing even when no one is watching.

Benefits:
We offer comprehensive training and mentorship to help our junior staff members succeed in their roles.

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