Director of Field Operations
3 weeks ago
About the Role:
We are seeking a highly experienced and results-driven Director, Field Operations to lead our regional operations team. As a key member of our leadership team, you will be responsible for driving profitable growth, financial stewardship, and operational excellence within the region.
Key Responsibilities:
- Provide leadership and expertise to drive profitable growth and financial stewardship within the region.
- Ensure operational excellence and customer satisfaction within the region.
- Lead a team of Market Managers in implementing and monitoring core processes, safety, inventory accuracy, standard work, risk management, and customer satisfaction.
- Implement Branch and Keepstock strategy at a region level within the field operations network.
- Provide leadership to assigned market leaders who lead both branch and Keepstock functions in their region.
- Collaborate across sales, service, supply chain, and other key internal stakeholders to ensure operational excellence and incremental sales growth.
- Be accountable for growing revenue in new and existing Keepstock accounts year over year.
Requirements:
- Bachelor's degree or equivalent experience.
- 7+ years of operational experience leading a retail organization or distributed workforce.
- 3+ years leading large teams or leading leaders.
- Experience with financial results and P&L accountability. Understanding of financial and economic concepts.
- Knowledge of industrial and/or safety products is beneficial.
- Coaching, team building, recruitment, and team development skills, with a hands-on management approach.
- Ability to prioritize tasks within a fast-paced environment.
- Strength in process improvement, ownership, and control as well as project management.
- Ability to partner and align with cross-functional groups (Distribution Centers, Contact Centers, Marketing, National Accounts, Commercial Sales, Product Management, Finance, Human Resources, and Suppliers).
- Influencing skills. Impactful communication at various levels.
- Ability to lead a geographically dispersed team in alignment with our principles.
- Understanding of local customer and market dynamics.
- Bilingual (English/French) considered an asset as this role interacts with team members and stakeholders in all Canadian Provinces including Quebec.
- Candidate may reside anywhere in Canada with the ability to travel nationally approximately 50%.
What We Offer:
- Medical, dental, vision, and prescription drug coverage.
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
- Educational & Professional Membership Fee Assistance program.
- Employee discounts, team member perks, and more.
About Grainger Businesses:
We are a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We serve more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.
We're a Great Place to Work-CertifiedTM company, and we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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