Senior Customer Advocate

2 weeks ago


Mississauga, Ontario, Canada CAA Club Group Full time
Job Description

CAA Club Group is seeking a skilled Member Relations Advisor to join their team. In this role, you will be working closely with members to resolve complex escalations and investigations.

About the Role

This position requires excellent customer service skills, ability to work under pressure, and proficiency in Microsoft Office Suite. You will be responsible for handling member complaints, assessing claim reimbursement requests, and managing the Medallia survey detractor process.

The ideal candidate will have experience in customer escalations and resolutions, as well as completion of post-secondary education. If you are a detail-oriented individual who can balance multiple priorities, this may be the perfect opportunity for you.

Job Requirements
  • Completion of post-secondary education
  • Experience in customer escalations and resolutions
  • Proficient in Microsoft Office Suite
  • Excellent customer service skills
  • Ability to adapt and work effectively within a variety of situations
  • Excellent organizational and multi-tasking skills
  • Ability to remain calm under pressure
What We Offer

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as access to exclusive discounts and rewards.

Why Join Us?

As a Member Relations Advisor at CAA Club Group, you will have the opportunity to make a real difference in the lives of our members. Our team is dedicated to providing exceptional customer service and ensuring that every interaction is positive and memorable.



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