Senior Customer Advocate

2 weeks ago


Mississauga, Ontario, Canada CAA Club Group Full time
Job Description

CAA Club Group is seeking a skilled Member Relations Advisor to join their team. In this role, you will be working closely with members to resolve complex escalations and investigations.

About the Role

This position requires excellent customer service skills, ability to work under pressure, and proficiency in Microsoft Office Suite. You will be responsible for handling member complaints, assessing claim reimbursement requests, and managing the Medallia survey detractor process.

The ideal candidate will have experience in customer escalations and resolutions, as well as completion of post-secondary education. If you are a detail-oriented individual who can balance multiple priorities, this may be the perfect opportunity for you.

Job Requirements
  • Completion of post-secondary education
  • Experience in customer escalations and resolutions
  • Proficient in Microsoft Office Suite
  • Excellent customer service skills
  • Ability to adapt and work effectively within a variety of situations
  • Excellent organizational and multi-tasking skills
  • Ability to remain calm under pressure
What We Offer

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as access to exclusive discounts and rewards.

Why Join Us?

As a Member Relations Advisor at CAA Club Group, you will have the opportunity to make a real difference in the lives of our members. Our team is dedicated to providing exceptional customer service and ensuring that every interaction is positive and memorable.



  • Mississauga, Ontario, Canada Ignite Talent Solutions Full time

    We are seeking a seasoned Senior Injury Lawyer Advocate to join our team at Ignite Talent Solutions.As a key member of our team, you will be responsible for managing numerous cases through the litigation process, both autonomously and collaboratively as part of the team.Conduct thorough liability, financial, and medical investigations to ensure the best...


  • Mississauga, Ontario, Canada beBee Professionals Full time

    Job Description:We are seeking a highly skilled Sales Support Specialist to join our team at beBee Professionals. The successful candidate will be responsible for providing sales support to our customers, including responding to inquiries, providing product information, and troubleshooting customer issues. The ideal candidate will have a strong background in...


  • Mississauga, Ontario, Canada Sunrise Senior Living - Canada Full time

    Role OverviewWe are seeking an experienced and passionate Senior Living Community Director to lead our team at Sunrise Senior Living - Canada. As a key member of our community, you will be responsible for the overall leadership, management, and success of our community.About the RoleThis is a senior-level position that requires strong leadership,...


  • Mississauga, Ontario, Canada ZSA Legal Recruitment Full time

    Thriving public construction company seeks a skilled Commercial Legal Counsel to assist with commercial matters, leveraging expertise in construction or P3 experience.This role offers an impressive compensation package and opportunities for growth into senior legal and business roles within the organization. A strong candidate will work closely with our...


  • Mississauga, Ontario, Canada Sunrise Senior Living - Canada Full time

    About the RoleWe are seeking a highly motivated and experienced Executive Director to join our team at Sunrise Senior Living Canada. As a key member of our leadership team, you will be responsible for the overall leadership, management, and success of our community.Key ResponsibilitiesFinancial Management: Prepare and adhere to community budgets, reviews...

  • Senior Java SDET

    3 weeks ago


    Mississauga, Ontario, Canada Tampa Gardens Senior Living Full time

    Unlock your passion for software security and excel at implementing public cloud at scale. As a Senior Java SDET, you will play a vital role in ensuring our code, tools, and deployments are consistent and high-quality. Contribute to planning, estimation, and refinement of stories, epics, and design changes as part of an Agile Scrum team.Build out test plans...


  • Mississauga, Ontario, Canada Chatters Full time

    Are you passionate about delivering exceptional customer experiences and taking pride in helping others find the perfect products to enhance their beauty routines?We're seeking a highly motivated and results-driven Senior Beauty Sales Expert to join our dynamic team at Chatters Square One Salon.The ideal candidate will possess excellent communication skills,...

  • Community Leader

    2 weeks ago


    Mississauga, Ontario, Canada Sunrise Senior Living Full time

    Job SummaryWe are seeking an experienced Community Leader to serve as our Executive Director at Sunrise Senior Living. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional resident care.About the RoleThe Executive Director is accountable for leading our...


  • Mississauga, Ontario, Canada Graphic Packaging International Full time

    Job SummaryAs a Customer Advocate I at Graphic Packaging International, you will play a critical role in ensuring seamless order fulfillment and exceptional customer service. Key Responsibilities• Interface with internal stakeholders to ensure accurate order processing and timely follow-up with customers. • Collaborate with sales and production teams to...


  • Mississauga, Ontario, Canada Royal Bank of Canada> Full time

    Job OverviewWe are seeking a skilled and detail-oriented Senior Customer Services Coordinator to join our team at the Royal Bank of Canada. This role will be responsible for providing exceptional customer service, processing changes, and managing incoming workflow.About the RoleThe Senior Customer Services Coordinator will work closely with Account...


  • Mississauga, Ontario, Canada Ignite Talent Solutions Full time

    Civil Litigation LawyerIgnite Talent Solutions is currently seeking a seasoned Civil Litigation Lawyer to join their esteemed litigation group in Mississauga.The ideal candidate will bring to the role a minimum of 5 years of Ontario and Canadian litigation experience, demonstrating a strong commitment to excellence in their work and a keen understanding of...


  • Mississauga, Ontario, Canada SENIOR SPIRIT OF ROSELLE PARK Full time

    Senior Software EngineerBe at the forefront of building the next generation of cloud-native security software that delivers protection for tens of thousands of customers across billions of emails and file transfers every day.Main Responsibilities:Build new components and features to expand our next-generation Cloud Integrated platform and suite.Work closely...


  • Mississauga, Ontario, Canada Thermo Fisher Scientific Full time

    Role OverviewWe are seeking a highly motivated and experienced Senior Business Development Manager to join our dynamic team at Thermo Fisher Scientific. This exciting opportunity allows you to leverage your expertise in client relationship management, business growth, and technical excellence to drive success in the pharmaceutical industry.Key...


  • Mississauga, Ontario, Canada BITTS Testing Services Inc. Full time

    Job SummaryAs a Senior Customer Service Lead at BITTS Testing Services Inc., you will be responsible for overseeing the daily activities of a team of customer service representatives. This role requires strong leadership and communication skills to manage and coordinate tasks, ensure high-quality service delivery, and maintain a positive work environment....


  • Mississauga, Ontario, Canada goeasy Full time

    Company Overviewgoeasy is a leading non-prime consumer lender in Canada, offering a range of financial products and services to everyday Canadians.We are committed to providing a better tomorrow for our customers, and we're looking for talented individuals like you to help us achieve this goal.Job SummaryWe're seeking a Senior Business Consultant to join our...


  • Mississauga, Ontario, Canada Beneco Packaging Full time

    About Beneco PackagingBeneco Packaging is a leading provider of packaging solutions, committed to delivering high-quality products and exceptional customer service.Job Summary:We are seeking a skilled Senior Customer Service Coordinator to join our team. This role will be responsible for providing top-notch customer support, resolving issues efficiently, and...


  • Mississauga, Ontario, Canada Sunrise Senior Living - Canada Full time

    Job OverviewSunrise Senior Living is a pioneer in the senior living industry, setting standards of excellence. As a Community Leadership Director at our Sunrise Senior Living - Canada community, you will be responsible for leading our team to deliver high-quality care and services to seniors and their families.About UsWe are passionate about championing...


  • Mississauga, Ontario, Canada Denny's Full time

    Job DescriptionWe are seeking an experienced Senior Operations Manager to lead our customer service team at Denny's. The successful candidate will be responsible for supervising a large team, coordinating work assignments, and ensuring seamless business operations.Key Responsibilities:Supervise and coordinate the work of multiple team members, providing...


  • Mississauga, Ontario, Canada goeasy Full time

    Overview">We are seeking a seasoned Senior Operations Manager to lead our Sales and Customer Service Departments in Call Centers. This strategic role oversees the efficient operations of 100+ employees, driving results in Sales and Customer Service departments and achieving financial goals and targets.Salary Range: $120,000 - $180,000 per yearAbout the...


  • Mississauga, Ontario, Canada SAMSUNG Full time

    Role SummaryAs a Senior Specialist, Customer Demand Planning at Samsung Electronics Canada, you will be responsible for driving the end-to-end demand planning process, collaborating closely with customers, sales, operations, distribution, logistics, and other partners to develop accurate account-level executable demand forecasts. Your expertise in trend...