Ground Transportation Coordinator

6 days ago

London, Ontario, Canada Greater Toronto Airports Authority Full time

About this Role:

">This position is responsible for overseeing multiple ground transportation and parking monitoring systems, implementing proactive measures, and ensuring customer service metrics are met. The incumbent will also collaborate with internal and external partners to maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation network.

Responsibilities:

">The successful candidate will be responsible for the following tasks:
  • Monitoring inbound traffic and curb congestion and re-deploying contracted staff to address congestion;
  • Responding to all ground transportation telephone calls and radio channels and dispatching contracted staff;
  • Overseeing multiple ground transportation and parking monitoring systems and implementing proactive measures;
  • Initiating the bussing SOP when Link trains go down, including call outs to GTAA bussing and contracted bussing companies;
  • Tracking weather activity and operations which may trigger contingency plans;
  • Acting as a central point of contact for terminal operations ground side transportation internal and external partners;
  • Capturing data using various GT systems to assist with ongoing investigations;
  • Liaising with all partners, including GT Contractors, GTAA security, Public Safety Officers and the GT Parking and Operations Team;
  • Adjusting Variable Message Signs including locations and programming of messages;
  • Reporting concerns to the media relations team in the IOCC that will trigger social media communications;
  • Operating a computerized data entry system for the logging and updating of events and dispatching the appropriate responder(s) required for an event;
  • Generating work orders, monitoring the event, and recording event status; Performing follow-up actions to update status of incomplete events and reports findings;
  • Maintaining status logs of critical equipment and events for publication;

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