Senior Operations Manager

1 week ago


Toronto, Ontario, Canada Home Painters Toronto Full time

Company Overview:

Home Painters Toronto is a multi-million-dollar residential painting firm that has operated in the Greater Toronto Area for more than 28 years.

We are the 128th fastest-growing company in Canada with an increase in sales of 600 % in the past five years.

Our team values flexibility and teamwork, passion, hard work, and tenacity in employees willing to embrace our purpose, culture, mission, and values.

Job Description:

As a Senior Operations Manager, you will lead by example and ensure your team achieves key performance indicators. You will develop plans to resolve clients' issues in their homes and work with our crews to fulfill agreed-upon plans.

Your primary responsibility will be to meet weekly key performance indicators, maintain gross profits, and achieve outstanding customer satisfaction.

This role requires flexibility in your schedule, as you may need to work long hours during the busy summer season.

Required Skills and Qualifications:

  • A self-starter with strong motivation and leadership skills
  • An outstanding communicator, able to resolve conflicts and deal with a variety of clients and trades, orally and in writing
  • At least five years in customer service dealing with a variety of clients
  • At least five years managing multiple on-site crews in home building or home improvement
  • At least five years in the trades industry, preferably in residential or commercial painting
  • Ability to use online scheduling systems for job assignments and above-average computer skills

Benefits:

  • First-year salary in the range of $60-75K, including bonuses
  • Second-year salary can range from $75 to $100K, with the above bonuses and benefits
  • Potential to participate in basic medical benefit plan after 90 days

Your Experience:

If you have a proven track record of success in a similar role and possess the necessary skills and qualifications, we encourage you to apply.



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