Customer Service Representative
2 days ago
At the heart of our success lies a deep commitment to attracting and growing top talent, fostering an inclusive environment where everyone feels valued and their contributions matter. We strive to make a meaningful difference in the lives of our clients, colleagues, and communities.
We are committed to being a people-focused organization where you can shine, regardless of your background or identity. As part of our global team, you'll have opportunities to work with Fortune 500 clients, world-leading technology partners, and over 40,000 diverse colleagues across 57 countries, delivering services to more than 200 countries worldwide.
The Customer Service Representative Role
This is a remote part-time opportunity to provide exceptional telephonic support to shareholders, their representatives, and the investment community. You will be responsible for handling incoming calls, resolving inquiries, and providing proactive solutions. This role requires a strong ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Key Responsibilities:
- Answer incoming telephone inquiries in accordance with Call Center guidelines.
- Identify and inform Supervisors of complaints, trends, and opportunities to improve service levels.
- Develop a thorough knowledge of client services and stay up-to-date on Shareholder circumstances.
- Participate in monthly refresher training and quizzes to maintain expertise.
- Evaluate compliance with policies, procedures, and regulatory requirements.
- Answer a minimum of 50 calls daily for various product lines and develop skills for advanced queues.
- Demonstrate initiative by taking on new projects and additional responsibilities.
Requirements and Qualifications:
To excel in this role, you should possess 1-3 years of call center experience, including heavy call volumes. Bilingualism (English/French) is considered an asset. Additionally, you should be able to endure prolonged seating/standing associated with the performance of essential functions.
Benefits and Compensation:
As a valued member of our team, you can expect:
- A competitive hourly rate: $19.50 (English) / $20.50 (Bilingual)
- Flexible scheduling with 4-hour shifts between Monday-Friday, 10:00 AM - 4:00 PM EST
- Opportunities for professional growth and development
- A comprehensive benefits package, including virtual paid training
Equal Employment Opportunity:
NTT Data is an equal employment opportunity employer and does not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categories.
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