Supply Chain Delivery Coordinator
2 months ago
Job Summary:
As a Delivery Service Specialist at Metro Supply Chain, you will play a critical role in providing direct to retail deliveries for a dedicated customer. Your primary responsibility will be to create a positive customer experience by understanding and meeting their needs.
Key Responsibilities:
- Operate a cargo van to conduct deliveries on predetermined routes using a GPS system to provide accurate and on-time delivery to multiple retail locations.
- Adhere to completion of all documentation according to standard operating procedures (SOPs), including manifests, obtaining signatures, and use of safety tabs.
- Load totes with product into the van for delivery in a manner that prevents damage to the product.
- Adhere to Metro's safe motor vehicle driving methods and strict adherence to all provincial motor vehicle laws.
- Maintain a clean delivery van and perform daily pre/post shift safety inspections.
- Follow all SOPs regarding the safeguarding of Metro and its customers' property against theft.
- Work with Customer Service and the Logistics Coordinator to return damaged or stale-dated product not accepted at the retail location.
- Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
- Adhere to established uniform requirements and maintain a professional image.
- Demonstrate and promote Metro's Our WAY values on a daily basis.
Requirements:
- Experience as a delivery driver in a time-sensitive, customer-interfacing environment is preferred.
- Experience or comfort using an on-board GPS navigation system.
- Must agree to a criminal background check and credit check.
Competencies:
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
Education:
- Completion of secondary school is preferred or equivalent experience.
- Valid 'G' or 'Class 5' driver's license with a clean driver abstract.
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