Bilingual Contact Center Representative

Job SummaryThis is an exciting opportunity to work as a bilingual Customer Service Representative in a dynamic company like Brunel. As a key member of our team, you will be responsible for providing exceptional service to our customers and stakeholders, handling inquiries, and resolving issues in a professional and timely manner.Responsibilities and...

We are seeking a Contact Center Manager to join our team at Cogeco Inc. In this role, you will be responsible for managing the day-to-day operations of the contact center. You will oversee a team of agents and provide guidance and support as needed.ResponsibilitiesThe Contact Center Manager will be responsible for monitoring agent adherence/compliance to...

Job DescriptionThe Contact Center Operations Manager is responsible for overseeing the daily operations of the contact center, ensuring that all processes are running smoothly and efficiently. This includes monitoring calls, chats, and email contacts from customers, conducting real-time analysis of metrics such as service level, AHT, occupancy, forecast, and...

Serving as a Contact Center Agent at Spin Master Ltd means being part of a dynamic team that's dedicated to making a positive impact on our customers' lives. In this role, you'll provide support via phone, email, and social media, ensuring that every interaction exceeds our customers' expectations.Your key responsibilities will include:Responding to customer...

Role OverviewThe ideal candidate will possess a deep understanding of Salesforce Service Cloud Voice and Amazon Connect, with the ability to translate customer requirements into scalable solutions. As a seasoned Solution Architect, you will work closely with clients to understand their business needs, design, develop, QA, and launch their contact center...

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.MD Financial Management, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Bilingual Trade Representative to join our team.As a Trade Representative, you will be responsible for the effective...

About the TeamYou'll be part of our vibrant Analytics & Insights team at EQ Bank | Equitable Bank, working alongside experts who share your passion for innovative analytics and data-driven decision making. As a key member, you'll contribute to shaping our analytical strategy, developing insights, and influencing business outcomes. You'll have the opportunity...

Job OverviewFairstone Financial Inc. is a leading financial services company that offers a range of products and services to meet the diverse needs of Canadians.We are currently seeking a highly skilled Contact Center Optimization Specialist to join our team, reporting to the Senior Director, Improvement of Operational Processes.

We are looking for a skilled BSA Lead to oversee and drive the implementation of a CCaaS solution within our organization. The successful candidate will have a deep understanding of cloud technologies, integration practices, and contact center operations.About the JobThis is a high-profile position that requires a strong leader who can drive delivery across...

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso'...

About the RoleAs a Project Manager, you will play a critical role in the success of our client's contact center cloud migration project. You will be responsible for managing a team of specialists, analysts, and SMEs to ensure the timely and successful completion of the project.The ideal candidate will have a strong background in project management, with...

Career Opportunity at a Growing Challenger BankWe are seeking an experienced Analytics & Insights Sr. Analyst to join our dynamic team at EQ Bank | Equitable Bank. As a Senior Analyst, you will play a key role in driving strategic decision-making and process optimization within our Customer Contact Center. Your analytical expertise, combined with your...

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso'...

Inclusion without ExceptionTata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a...

Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client. This is a 3 month contract to start with the potential for extension or permanency. Position: Bilingual Customer...

As a Staff Product Manager at Genesys, you will play a critical role in shaping the future of workforce management. We are seeking a highly skilled and experienced professional to join our team and lead the development of the Operations Hub.The Operations Hub is a central workspace within Genesys Cloud that provides contact center supervisors and operations...

At Hearing Solutions, you play a vital role in connecting people to the world of sound, helping them hear what matters most. As a Call Center Representative, you serve as the first point of contact for patients seeking to book appointments in our Appointment Contact Center. Your friendly voice creates the initial experience for new patients, while also...

Job Summary:We are seeking an experienced Real-Time Analyst to join our team in Ontario. As a key member of our Operations Management team, you will be responsible for intraday queue management and re-forecasting for the contact center.Responsibilities:Manage intraday queue performance and make adjustments as neededDevelop and implement forecasting models to...

Introduction We are currently hiring a bilingual Customer Service Representative for our client - a global scaled biopharmaceutical company. This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationships. It is a 12-month contract with possibility for extension - based on performance and...