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Front Desk Associate

2 months ago

Nisku, Alberta, Canada Holiday Inn Express Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Holiday Inn Express. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Information Provision: Provide general information about local points of interest and amenities to guests.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow established emergency and safety procedures to ensure guest safety and security.
  • Communication: Answer telephone calls and relay messages to guests and staff in a clear and concise manner.
  • Special Needs Assistance: Assist guests with special needs and provide additional support as required.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 to less than 7 months of experience in a hotel or hospitality setting.
  • Language: Fluency in English.
  • Work Schedule: 40 hours per week.