Customer Service Representative

3 weeks ago


Trail, Canada FortisBC Full time

Customer Service Representative

FortisBC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email. You will take charge to resolve customer inquiries with little to no effort from our customers to make their situation easy and worry-free.

Key Responsibilities:

  • Develop knowledge and skills in customer service processes to provide world-class experiences.
  • Work to better understand customer service expectations through specialized processes and channels of communication.
  • Build relationships with peers and leaders through regular interactions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for life-long career development.
  • A safe, inclusive, and diverse work environment.

Requirements:

  • A high school diploma or general educational development.
  • A customer-centric mentality and attitude dedicated to creating memorable experiences.
  • Excellent verbal and written communications delivered in an understanding and respectful way.
  • A solid multi-tasker who can navigate multiple computer programs to support the work you do with customers.
  • Exceptional problem-solving skills and an ability to ask effective questions to get to the root of any issue and provide the best possible solution.

Additional Information:

  • This is an office-based role that will be required to be on site during scheduled shifts located at our Trail office.
  • Successful applicants will be required to attend full-time classroom training starting on November 12, 2024, from Monday to Friday and scheduled from 08:30am - 4:30pm. Attendance is MANDATORY during this time.


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