
Customer Experience Associate
2 weeks ago
Work Location:
Trail, British Columbia, Canada
Hours:
15
Line of Business:
Personal & Commercial Banking
Pay Details:
**Job Description**:
KEY ACCOUNTABILITIES
CUSTOMER
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
SHAREHOLDER
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- Requires a broad knowledge regarding basic product suite of business supported
- Evaluates and recommends customer solutions from established options
- Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Generally reports to a Manager Customer Experience or Branch Manager
EXPERIENCE & EDUCATION
- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, care
-
Customer Service Associate
3 weeks ago
Trail, Canada FYidoctors Full time**FYidoctors Trail & Castlegar is looking for a Full Time Customer Service Associate.** **What Will You Be Doing?** - Assisting patients with selecting eyewear best suited for their lifestyle - Administering pre-testing services such as Auto Refractions, Optomap, OCT, and NCT - Manage appointment bookings, prescription printouts and billing and...
-
Operations Manager
6 days ago
Trail, BC, Canada Domino's Pizza of Canada Full timeCustomer Experience Operations ManagerJoin us as an Operations Manager, where you'll lead the charge in delivering exceptional customer experiences across our pizza delivery network.
-
Asset Protection Associate
2 weeks ago
Trail, Canada Walmart Canada Full time**Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...
-
Part-time Sales Associate
4 weeks ago
Trail, Canada Pet Valu Full timeLocation: Trail, British Columbia **Job Description**: The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small...
-
Wireless Sales Associate
3 weeks ago
Trail, Canada OSL Retail Services Inc Full timeOverview: **Wireless Sales Associate | Full-Time | Trail, BC** OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day! We have a hunger to succeed and never miss an opportunity to recognize and celebrate...
-
Sales Associate
3 weeks ago
Trail, Canada Trail Rona Building Supplies Full timeWe are committed to building and enhancing customer loyalty. As a Sales Team Member your main priority is to provide the best shopping experience to our customers by providing exemplary service and product knowledge. Responsibilities include greeting all customers by name or with a smile, providing expertise, and processing transactions quickly and...
-
Lumber Yard Associate
3 weeks ago
Trail, Canada Trail Building Supplies (Rona) Full timeThe Yard Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an important role as they generally are the first and last contact with our customers. **ROLES & RESPONSIBILITIES** - Greeting all customers in a friendly manner with 60 seconds -...
-
Lumber Yard Associate
3 weeks ago
Trail, Canada Trail Building Supplies (Rona) Full timeThe Yard Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an important role as they generally are the first and last contact with our customers. **ROLES & RESPONSIBILITIES** - Greeting all customers in a friendly manner with 60 seconds -...
-
Domino's Customer Service Representative
20 hours ago
Trail, Canada Domino's Pizza Canada Full timeJoin the Domino's Family!Since 1963, we’ve grown from just one store to the #1 pizza company in the world. At Domino's, our most important ingredient is our people! We're not just about making and delivering great pizza—we’re about creating an awesome work environment where everyone feels valued and can thrive. By joining our team, you’ll be on the...
-
Transportation Manager
3 weeks ago
Trail, Canada Prime Essential Full timeKC Recycling has retained Prime Essential to find a Transportation Manager who they're serious about hiring this summer. This role is critical for KC Recycling's continued growth as one of Western Canada and US Pacific Northwest premier leader in recycling hazardous materials and electronic waste. KC Recycling strive to deliver on their mission of...
-
Customer Service Manager
6 days ago
Trail, BC, Canada Domino's Pizza of Canada Full timeJob DescriptionWe are seeking an exceptional Customer Service Manager to lead our team and ensure exceptional guest experiences by providing high-quality service and products. Key responsibilities include greeting customers warmly, answering menu questions, addressing guest service complaints promptly, and managing the shift effectively. You will also be...
-
IT Technician
1 week ago
Trail, Canada Great River Full timeGreat River is a Leading in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Vancouver BC, we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses, and consumers. **Responsibilities** - Lenovo certification...
-
Cashier
4 weeks ago
Trail, Canada Safeway Full time**Requisition ID**:175229 **Career Group**:Store Careers **Job Category**:Retail - Front End **Travel Requirements**:0 - 10% **Job Type**:Part-Time **Country**:Canada (CA) **Province**:British Columbia **City**:Trail **Location**:4924 Trail Safeway **Postal Code**:V1R1M3 Safeway grocery stores provide an exceptional food shopping experience to...
-
Operations and Logistics Analyst
4 weeks ago
Trail, Canada International Raw Materials LTD Full timeInternational Raw Materials LTD (IRM) markets and distributes crop nutrients and industrial commodities through our extensive distribution system. We are committed to connecting agricultural and industrial customers to critical inputs through innovative, safe, and sustainable logistics solutions. This position offers an excellent opportunity for an...
-
Operations Supervisor
17 hours ago
Trail, Canada fortisBC Full timeBranch: ElectricAffiliation: Management & ExemptEmployment Status: Full-Time RegularSalary Min: $93,300.00Salary Max: $115,800.00Short-term Incentive Eligible: YesWorkplace Flexibility: No Posting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable...
-
Terminal Manager
21 hours ago
Trail, Canada Trimac Transportation Full timeOverview Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through...
-
Sideload Resedential Driver
3 weeks ago
Trail, Canada GFL Environmental Inc. Full timeThe Residential Driver will be responsible for safely, efficiently, and courteously providing waste removal services to customers. The driver will collect solid waste or recyclables on curbside and/or backdoor routes and transporting to post-collection facilities. **Key Responsibilities**: - Operate a residential / recycling collection, side-load and/or...
-
CT/IR Technologist
4 weeks ago
Trail, Canada Interior Health Authority Full timePosition Summary Interior Health is seeking an experiencedCasual Computed Tomography/Interventional Radiation Technologistto join Kootenay Boundary Regional Hospital’s (KBH) Medical Imaging Department in Trail, BC.Casual Employees are not guaranteed hours of work and shifts can range from 0-37.5 hours per week on an as-needed basis.Who We Are: Interior...
-
Finance Clerk
4 weeks ago
Trail, Canada Trail Family & Individual Resource Centre Society Full timeWork Term: Temporary - Work Language: English - Hours: 20 hours per week - Education: Other trades certificate or diploma - Experience: Experience an asset - or equivalent experience **Work setting**: - Associations and non profit organizations - Community and social services **Tasks**: - Manage accounts payable - Prepare payroll - Perform clerical duties,...
-
department director, welfare organization
4 weeks ago
Trail, Canada Trail FAIR Society Full timeOverview Languages English Education - Bachelor's degree Experience 3 years to less than 5 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting - Community and social services - Associations and non profit organizations - Office building Budgetary responsibility - ...