Chief Financial Operations Manager

5 days ago


Uxbridge, Ontario, Canada Vaco Full time
Role Overview

We are seeking an experienced Chief Financial Operations Manager to lead and manage our Order to Cash (O2C) operations, ensuring timely, accurate, and efficient execution of collections, AR, and billing processes. As a key member of our finance team, you will oversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career development.

About the Opportunity

In this role, you will be responsible for building strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactions. You will own the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targets. Additionally, you will drive process improvements by leveraging ERP functionality (NetSuite preferred) to streamline workflows, automate operations, and enhance scalability.

Main Responsibilities

* Lead and manage O2C operations, ensuring timely, accurate, and efficient execution of collections, AR, and billing processes
* Oversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career development
* Build strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactions
* Own the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targets
* Drive process improvements by leveraging ERP functionality (NetSuite preferred) to streamline workflows, automate operations, and enhance scalability

Requirements

To be successful in this role, you will need:
1. Excellent understanding of how the order-to-cash process fits into the overall business and finance process
2. Prior experience must include exposure to inefficient processes (both manual and system) and direct actions taken to address them
3. 8+ years of experience as an Accounts Receivable Manager or Supervisor position
4. 8+ years directly managing staff
5. 4+ years of demonstrated process improvement and operational focus
6. Bachelor's Degree in Accounting, Business or related discipline, or professional accounting qualifications (CPA, ACCA)
7. Previous Experience in SaaS and/or recurring revenue Industry Experience with Netsuite would be a strong asset

What We Offer

We offer a competitive salary range of $110,000 - $140,000 per year, depending on your experience and qualifications.

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