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Vehicle Repair Specialist

2 months ago

Toronto, Ontario, Canada Canadian Tire - Lakeshore & Leslie (store #654) Full time
About the Role

We are seeking a highly skilled and experienced Automotive Service Professional to join our team at Canadian Tire - Lakeshore & Leslie (store #654). As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their vehicles are repaired and maintained to the highest standards.

Key Responsibilities
  • Customer Service
    • Provide an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
    • Explain procedures and repairs and any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
    • Liaise with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
    • Provide accurate estimates and written vehicle reports for all work performed.
    • Provide quality workmanship to meet or exceed industry standards.
    • Perform tasks in compliance with industry flat rate time allowances.
    • Ensure that an unsafe vehicle is reported to management and the vehicle owner.
    • Ensure vehicles are kept clean and free of damage by using seat covers and floor mats.
    • Provide business card to each customer.
    • Retain used parts for the customer on request.
    • Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
    • Deals with challenging situations in a professional manner.
  • Operations
    • Perform accurate and complete vehicle inspections, diagnostics and repairs.
    • Perform daily bay inspections in order to ensure shop neatness/cleanliness.
    • Instructs monitors and verifies work completed by apprentices. Shares skill set and knowledge with staff members.
    • Estimates cost and time for service and repair needs on the customer's vehicle to Service Advisor.
    • Completes and reviews repair orders and vehicle inspection reports with customers and/or service advisors.
    • Maintains company and personally-owned equipment and tools, as required.
    • Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.
    • Performs road tests in compliance with store policy.
    • Is respectful of all shop tools and equipment.
    • Participates in meetings and all training as required and listens to feedback to improve their own abilities.
    • Complies with company, store and Automotive Service Centre policies.
    • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
    • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
    • Completes other tasks, as required.
    Requirements
    • Knowledge of current automobile technology.
    • Valid 310S Automotive Repair Technician's license with good standing at Ontario College of Trades
    • Valid Driver's license with clean abstract for the province of employment.
    • Ability to work effectively with computerized systems.
    • Good working knowledge of CoStar is considered an asset.
    • Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
    Competencies
    • Strong orientation towards customer service excellence.
    • Strong belief in the Canadian Tire Values of honesty, integrity and respect.
    • Ability to serve customers in a professional manner and to inspire their confidence and trust.
    • Ability to work effectively in a fast-paced, customer-focused environment.
    • Strong communication skills, ability to listen carefully and to give precise instructions.
    • Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
    • Ability to plan, organize, delegate and follow-up on daily tasks.
    • Ability to resolve problems and make decisions.
    • Ability to work in a team environment to achieve common goals.
    • Ability to adapt and cope with pressure.
    • Entrepreneurial and results oriented.
    Benefits
    • Competitive compensation, depending on experience
    • Profit Sharing
    • Health and dental benefits
    • Employee discount program