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Department Head

2 months ago

Kelowna, British Columbia, Canada Mark's Full time
Key Responsibilities

As a Department Head - Mechanical, you will be responsible for:

  • Providing Exceptional Customer Service
    • Ensure timely processing and movement of inventory to the sales floor, thereby enhancing the customer experience.
    • Model active selling behaviors and techniques to set an example for department team members, helping them grow in confidence and selling capabilities.
    • Promote company programs, including loyalty programs, private-label products, and seasonal promotions, to drive sales and customer engagement.
  • Delivering Effective Training and Coaching
    • Support and coach team members to address performance gaps and provide ongoing feedback to improve team performance.
    • Communicate clearly and concisely with the team, leading effective Shift Starter meetings and training sessions.
    • Act as a brand ambassador, exemplifying Mark's leadership and culture, and promoting a positive work environment.
    • Develop and manage a daily game plan for the department and store, ensuring alignment with company goals and objectives.
    • Demonstrate superior training and mentoring skills, with a focus on employee development and growth.
    • Utilize basic computer skills to support department operations and improve efficiency.