Customer Success Strategist, Service Excellence

7 days ago


Montreal, Quebec, Canada Coveo Full time

We are seeking a highly skilled Customer Success Strategist to join our team at Coveo.

About the Role

This is a Senior-level position responsible for driving customer success and ensuring our solutions meet strategic business outcomes. As a key member of our Customer Success Management team, you will collaborate closely with customers to understand their needs and develop tailored strategies for achieving their goals.

The ideal candidate will have a strong consultative approach, excellent communication skills, and the ability to think creatively to address complex customer challenges. You will work closely with cross-functional teams, including sales, product, and support, to ensure seamless customer experiences and drive customer advocacy.

Key Responsibilities
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Develop and implement tailored customer success plans to drive business growth and expansion.
  • Act as a domain expert and product superuser, providing in-depth knowledge and support to customers.
  • Liaise with internal stakeholders to ensure alignment on customer needs and priorities.
  • Advocate for customer needs and issues across the organization to ensure quality and timely resolution.
Requirements

To be successful in this role, you must have:

  • 5+ years of experience in a similar customer success role or solution consulting.
  • 3+ years of experience with CRM (Salesforce preferred) and Self-Service, Community, and/or Contact Center solutions.
  • Leadership experience in contact center, technical support, knowledge management, or business operations.
  • Experience deploying SaaS solutions and working with BI tools.
  • Practical application of understanding technical concepts and experience with Salesforce, ServiceNow, Zendesk, or similar CRMs.
What We Offer

In addition to a competitive salary ($120,000 - $150,000 per year), we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Coveo is an equal opportunities employer and welcomes applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and driving business growth, please submit your application.



  • Montreal, Quebec, Canada Transitapp Full time

    Job OverviewWe're looking for a seasoned Transit Success Strategist to lead our partner success initiatives. As a key member of our team, you'll be responsible for managing our relationships with transit agencies and ensuring their success with our app.


  • Montreal, Quebec, Canada Paper Excellence Group Full time

    Discover a career opportunity with the Paper Excellence Group, a leading provider of fiber-based products.About the RoleWe are seeking an experienced Digital Transformation Strategist to join our team in Montreal. This is an exciting opportunity to drive digital innovation and data-driven decision-making across our organization.Job DescriptionAs a Digital...


  • Montreal, Quebec, Canada Vention Full time

    OverviewVention is seeking a seasoned professional to lead its Customer Success department. As the Director of Customer Success, you will be responsible for championing how customers realize value from Vention's products and services. You will work closely with the technical sales team to accelerate customer growth through a combination of product...


  • Montreal, Quebec, Canada Paper Excellence Full time

    About the RoleWe are seeking a highly skilled Digital Transformation Strategist to lead our data and innovation initiatives. As a key member of our team, you will be responsible for driving business growth through digital solutions that align with our company's vision.


  • Montreal, Quebec, Canada California Times Full time

    Client Success Associate, Financial ServicesBCA Research is a leading provider of global investment research, delivering high-quality analysis and forecasts to clients worldwide.This role requires fluency in English and a strong understanding of global macro-economics, strategy, and investment.The ideal candidate will have excellent customer-service skills,...


  • Montreal, Quebec, Canada California Times Full time

    Client Success Associate, Financial ServicesBCA Research is the leading independent provider of global investment research. Our mission is to shape the level of conviction with which our clients make investment decisions through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies.This role requires fluency in...


  • Montreal, Quebec, Canada Amazon Web Services Canada, Inc. Full time

    Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.We are looking for a Cloud Solutions Strategist to join our team at Amazon Web Services Canada, Inc.About the RoleDevelop and manage AWS cloud products and services to enable customers to realize their business outcomes.Collaborate with AWS field sales,...


  • Montreal, Quebec, Canada KPMG-Canada Full time

    OverviewKPMG Canada is a leading professional services firm that provides audit, tax, and advisory services to clients across various industries. We are currently seeking an experienced Financial Services Strategist to join our team in Montreal.


  • Montreal, Quebec, Canada Cogeco Inc. Full time

    Cogeco Inc. is a leading telecommunications company offering innovative services and solutions to customers across Canada and the United States.We are currently seeking an experienced Marketing Growth Strategist to join our team in driving business growth through effective marketing strategies.About the Role:This exciting opportunity will involve developing,...


  • Montreal, Quebec, Canada National Bank Full time

    Job OverviewWe are seeking a highly skilled Senior Marketing Data Strategist for Customer Experience to join our team at the National Bank. As a key member of our strategy and exploitation sector, you will play a crucial role in developing and implementing innovative marketing initiatives that drive customer engagement and loyalty.Estimated Salary: $120,000...


  • Montreal, Quebec, Canada National Bank Full time

    Unlock Your Potential in Business FinanceAbout the Role: As a Business Finance Strategist for Healthcare Professionals, you will play a pivotal role in driving financial growth and success for our clients in the pharmacy, medical, and dental sectors.Key Responsibilities:Develop and execute customized financial strategies to meet the unique needs of our...

  • Technical Strategist

    4 weeks ago


    Montreal, Quebec, Canada Aspen Technology Full time

    We are seeking a highly skilled Technical Strategist to join our Global Professional Services organization in Montreal, Canada. As a key member of our team, you will provide technical leadership to our local engineering staff and lead delivery services to our key customers. Your primary responsibility will be to technically lead and mentor other engineers in...


  • Montreal, Quebec, Canada Delinian Limited Full time

    Client Success Associate, Financial ServicesDelinian Limited is seeking a highly skilled Client Success Associate to join our team. As a key member of our financial services team, you will be responsible for supporting our client base across various territories.This role requires strong customer service skills, with the ability to work in a fast-paced...


  • Montreal, Quebec, Canada Canadian National Railway Full time

    CN, a world-class transportation leader, is seeking a skilled Procurement Strategist to join its team. This is an exciting opportunity to support the development, analysis, and execution of innovative procurement strategies that deliver sustainable enterprise value.The ideal candidate will have 1-3 years of experience in a similar role and a Bachelor's...

  • Digital Strategist

    4 weeks ago


    Montreal, Quebec, Canada AutoTrader Full time

    Campaign Management As a Digital Strategist at AutoTrader, you will be responsible for planning, creating, and managing digital advertising campaigns. Your goal will be to optimize these campaigns to ensure they meet our clients' key performance indicators (KPIs). You will analyze data, identify areas for improvement, and develop a process to optimize our...


  • Montreal, Quebec, Canada Bcaresearch Inc Full time

    About the RoleIn this position, you will support BCA's client base across the globe. As a key member of the Client Success team, you will work in partnership with Account Managers and interact with Commercial Managers, Research, Product, and other groups to analyze, interpret, and resolve client issues.Key ResponsibilitiesMaintain and update client...


  • Montreal, Quebec, Canada Reitmans Full time

    Overview:We are seeking a skilled Senior Financial Strategist to join our team at Reitmans (Canada) Limited. In this role, you will be responsible for analyzing financial data and preparing reports to support strategic decision-making.About the Role:The Senior Financial Strategist plays a crucial role in managing and optimizing our organization's financial...


  • Montreal, Quebec, Canada Randstad Full time

    Senior Financial Strategist in a Multinational EnterpriseWe are seeking a highly skilled Senior Financial Strategist to join our team at Randstad. In this role, you will be responsible for analyzing financial and operational data, preparing strategic reports, and collaborating with various departments to support decision-making.A stimulating and...


  • Montreal, Quebec, Canada MADE BY GATHER Full time

    Product Brand StrategistMade by Gather, a B2B portfolio of small kitchen appliance brands, is seeking a Product Brand Strategist to join the Product Branding team. Reporting to the Director of Brand Product Management, you will be an experienced consumer-centric product strategist with knowledge of the small kitchen appliance market.Responsibilities:Identify...


  • Montreal, Quebec, Canada Nasdaq Full time

    OverviewNasdaq is a leading provider of financial information and technology solutions. We are seeking a Senior User Experience Strategist to join our team.SalaryThe estimated salary for this role is $120,000 per year, commensurate with experience.Job DescriptionWe are looking for a highly skilled Senior User Experience Strategist to lead the design of our...