Director of Digital Transformation

1 month ago

Montreal, Quebec, Canada Inoria Inc. Full time
About Inoria Inc.

Inoria Inc. is a leading partner in the evolution of contact center operations, empowering organizations to navigate their digital transformation journey through customized optimization, implementation, and integration services.

Job Title: Director of Digital Transformation

We are seeking a seasoned professional to join our team as a Director of Digital Transformation. As a key member of our leadership team, you will be responsible for co-creating business strategies, advising on and influencing people management, shaping the company's culture, enhancing employee experience and development, while navigating the people side of change and internal communication efforts.

Key Responsibilities:
  • Collaborate with the management team to develop and execute business strategies to achieve long and short-term goals.
  • Ensure alignment of efforts to achieve the company's vision and goals while adhering to best-in-class people practices.
  • Support the executive and management teams, as well as all people leaders at Inoria, in areas of conflict resolution, collaboration, coaching, development of others, and communication.
  • Align change management, talent development, and related initiatives to business strategies, identifying opportunities for increased efficiency.
  • Represent Inoria as a true ambassador internally and externally.
  • Take an active part in and prioritize own growth and development.
  • Provide oversight of Inoria's cyclical people processes and their administration, as well as facilitation when appropriate.
  • Work to ensure effective, regular, meaningful, and timely internal communication throughout the organization.
  • Provide solid leadership and expertly manage the performance of direct reports.
  • Oversee hiring, onboarding, training, and mentoring of Inoria employees as necessary.
  • Provide and/or secure initiatives for continuous professional development of all employees at Inoria.
  • Ensure and spearhead all diversity, equity, and inclusion efforts at Inoria.
Qualifications and Pre-requisites:
  • Exceptional relationship builder with a proven ability to articulate a vision and influence stakeholders.
  • Prior experience as a strategic business partner, ideally within a professional services environment.
  • Experience coaching leaders and building confidence in their own coaching skills.
  • Knowledge of current legislation related to employment, as well as current theories and best practices, including recruitment, policy, and performance management.
  • Solid judgment and effective interpersonal and facilitation skills.
  • Strong business acumen.
  • Coach accreditation or similar certification would be an asset (preferably ICF certified).
  • Minimum 8 years' experience in a human resource management role.
  • Post-secondary education required; master's degree in business or psychology is an asset.
  • HR-related education and CHRP preferred.
  • Bilingualism (French & English) is a must.
  • Professional Services and/or Technology industry experience is highly preferred.

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