Program Manager

5 days ago

Montreal, Quebec, Canada CAE Full time

About This Role

The Program Manager will be responsible for the delivery of training products and aftermarket services to a portfolio of customers in the Europe, Middle East, Africa & India region. This role will ensure program profitability, achieve financial objectives, and enhance the customer experience.

Key Responsibilities

  • Evaluate, approve, and manage project requirements, schedule, risks, and costs to ensure compliance with contractual obligations and customer satisfaction.
  • Develop solutions to various issues and conflicts arising during projects in collaboration with clients, subcontractors, and internal staff.
  • Monitor the quality of delivered products to meet customer expectations and technical requirements.
  • Review schedules, progress, risks, and key milestones with project managers, operational services, and clients to ensure projects progress according to schedule.
  • Develop strategies to enhance the customer experience in product delivery and update services.
  • Participate in business development and proposal activities.
  • Collaborate with the Product Management and Aftermarket teams to drive efficiencies and align solutions to drive customer satisfaction.
  • Lead and/or participate in horizontal business processes across regions and organisations.
  • Identify, participate in, and deliver continuous improvement initiatives to increase efficiency and/or effectiveness and enhance the customer experience.
  • Develop and maintain long-term relationships with customers and subcontractors.
  • Supervise and mentor a team of project managers, providing guidance and support to ensure their professional growth and development.
  • Conduct performance evaluations, provide constructive feedback, and identify training needs to optimize team performance and productivity.
  • Evaluate workload requirements and conduct hiring activities.

Requirements

  • University degree in engineering, project management, business, or equivalent, plus at least 10 years of experience in a related field, or any equivalent combination of education and experience.
  • Strong leadership skills and ability to lead change.
  • Strong collaboration, communication, and negotiation skills internally and externally.
  • Proven leader who engages the workforce and fosters teamwork while achieving key objectives.
  • Ability to establish and maintain excellent relationships with key stakeholders and clients.
  • Ability to work in a very fast-paced and dynamic environment with constant changes.
  • Ability to work under pressure within tight deadlines, with significant workload and competing priorities.

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

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