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Security Analyst, Lawful Access
1 month ago
We are seeking a highly skilled Security Analyst, Lawful Access to join our team at Rogers Communications. As a key member of our Corporate Security team, you will play a critical role in supporting law enforcement agencies across Canada by facilitating access to customer information under exigent circumstances.
Responsibilities:- Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent circumstances.
- Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
- Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
- Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
- Analyze records and prepare reports containing data stored within business systems in response to court orders.
- Manage special projects as assigned.
- Bilingualism is required: French and English.
- Ability to work various shifts, including midnight-8am, 4pm-midnight, and 8am-4pm.
- Must be able to work shifts, including days, evenings, overnights, weekends, and statutory holidays.
- Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
- Must be able to obtain and maintain a federal government security clearance.
- Excellent communications and customer service skills.
- Strict attention to detail.
- Must have been living in Canada for 10 years.
- Professionalism and ability to maintain confidentiality of information.
- Previous experience in a call centre and/or customer service role is an asset.
- Knowledge of Rogers technologies is an asset.
- Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
