Customer Experience Specialist

5 days ago


Oakville, Ontario, Canada Atlas Van Lines Canada Full time
Company Overview

Atlas Van Lines Canada is a leading provider of moving and logistics services, with over 60 years of experience in delivering exceptional value to its customers. With a strong commitment to quality service and ethical business practices, the company has become the national mover of choice for thousands of families and companies.

Job Description

We are seeking an organized and detail-oriented Customer Care Specialist to join our Government & Corporate Services team. The successful candidate will be responsible for managing the client experience from the beginning of the move process until the post-move processes are completed. This includes establishing expectations with clients regarding future contact points with Atlas and our Agents, communicating move details, and providing just-in-time information to prevent confusion.

Key Responsibilities:
  • Manage the client experience throughout the move process
  • Communicate move details and answer client questions
  • Provide just-in-time information to prevent client confusion
  • Ensure client awareness of move articles, responsibilities, and inadmissible items

Requirements

To be successful in this role, you will need effective problem-solving, organizational, and analytical skills, as well as strong communication and interpersonal skills. Proficiency in Microsoft Outlook, Word, and Excel is also required. Previous customer service or call centre experience is an asset.

Benefits

We offer a comprehensive benefits package, including drug/extended health/dental/EAP/critical illness/life insurance, pension plan, and training opportunities.

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