Supervisor of Customer Experience

1 week ago


Oakville, Ontario, Canada Independence Pet Group Full time

About Our Company

Independence Pet Holdings is a leading authority in the pet category, operating with a full stack of resources, capital, and services to support pet parents. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and improve the well-being of pets.

Job Description

We are seeking a Supervisor, Customer Service (Lost Pet Recovery) who will report to the Director, Sales & Service. The successful candidate will oversee planning, directing, managing, and evaluating team performance to ensure customers receive a high level of service.

Responsibilities

  • Supervise customer service staff in their daily activities
  • Monitor operations to ensure quality control and adherence to service level standards
  • Support leadership in staff recruitment, training, and development
  • Act as an escalation point for resolving complex customer issues

Requirements

  • High School Diploma or equivalent
  • 6 years of relevant work experience in a leadership role
  • Associate's Degree or equivalent work experience

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Basic life insurance
  • Short-term and long-term disability
  • 12 weeks of paid parental leave


  • Oakville, Ontario, Canada Independence Pet Group Full time

    We're seeking a highly skilled Customer Experience Supervisor Leader to join our team at Independence Pet Group. As a leader in our Lost Pet Recovery department, you'll be responsible for overseeing planning, directing, managing, and evaluating team performance.The successful candidate will have a high school diploma or equivalent, 6 years of relevant work...


  • Oakville, Ontario, Canada Independence Pet Group Full time

    Supervisor Customer Service page is loadedSupervisor Customer ServiceApply remote type Remote locations Oakville, ON time type Full time posted on Posted 12 Days Ago job requisition id JR101060Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services,...


  • Oakville, Ontario, Canada Lexus Of Oakville Full time

    We're seeking a seasoned Sales and Leasing Consultant to join our elite team at Lexus of Oakville. As a Sales and Leasing Consultant, you will be responsible for building strong relationships with clients, staying up-to-date on product knowledge, and delivering exceptional customer service.Responsibilities and RequirementsMeet sales targets while maintaining...


  • Oakville, Ontario, Canada Independence Pet Group Full time

    **Why Join Our Team?**At Independence Pet Group, we're passionate about making a difference in the lives of pets and their owners. Our mission is to simplify the pet parenting journey and improve the well-being of pets. We believe in the power of teamwork and collaboration, and we're looking for like-minded individuals to join our team.About the RoleWe're...


  • Oakville, Ontario, Canada Wildfork Full time

    About UsWild Fork is a company that is revolutionizing the way people shop and eat protein. We prioritize quality, innovation, and customer satisfaction in everything we do.The OpportunityWe are looking for a Retail Store Associate to join our team as a Sales Leader. This individual will be responsible for creating a memorable experience for our guests,...


  • Oakville, Ontario, Canada Jace Holdings Ltd. Full time

    At Jace Holdings Ltd., we're dedicated to delivering exceptional customer experiences. As a Customer Experience Director, you'll play a vital role in shaping our customer engagement strategy and driving business growth.About the RoleThis is a unique opportunity for a customer-focused professional to join our team and make a lasting impact. Your passion for...


  • Oakville, Ontario, Canada Atlas Van Lines Canada Full time

    Atlas Van Lines Canada is seeking an organized and detail-oriented individual to join our Government & Corporate Services team as a Customer Care Specialist.About UsWe are a reputable moving company with over 60 years of experience providing exceptional value to our customers. Our team is dedicated to delivering a positive moving experience, and we are...


  • Oakville, Ontario, Canada Scotiabank Full time

    Title: Customer Experience Associate - Oakville Main Branch (30 hours/week)Requisition ID: 221852Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first,...


  • Oakville, Ontario, Canada Scotiabank Full time

    Job OverviewWe are seeking a talented Customer Experience Associate to join our team at the Oakville Main Branch. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional customer service and helping our clients achieve their financial goals.About the RoleIn this dynamic position, you will be responsible...


  • Oakville, Ontario, Canada Brokerlink Inc. Full time

    At BrokerLink Inc., we are looking for a talented individual to lead our Personal Insurance team as a Customer Experience Director. This role is responsible for building and leading highly engaged teams, driving growth, and delivering second-to-none customer experience.About the RoleThis is an exciting opportunity to work in a dynamic environment where you...


  • Oakville, Ontario, Canada Tailored Brands Full time

    Job Description">As a Seasonal Sales Associate, you will be responsible for delivering exceptional customer experiences across multiple businesses within a store location. This includes retail, rental, custom, and omni-channel services.You will engage with customers from greeting through post-sale contact, consistently demonstrating benchmark selling...


  • Oakville, Ontario, Canada Atlas Van Lines Canada Full time

    Atlas Van Lines Canada is a reputable moving company with over 60 years of experience providing exceptional value to its customers.">The company is seeking a highly organized and detail-oriented candidate to join its Government & Corporate Services team. The ideal candidate will be able to manage multiple tasks, analyze data for errors, and maintain...


  • Oakville, Ontario, Canada Scotiabank Full time

    Requisition ID: 221852Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...


  • Oakville, Ontario, Canada Scotiabank Full time

    Requisition ID: 221852Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About The RoleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our Customer...


  • Oakville, Ontario, Canada Geotab Inc. Full time

    About UsAt Geotab Inc., we are committed to diversity and inclusion. We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We encourage applications from all qualified individuals and are committed to accommodating people with disabilities during the recruitment and assessment...


  • Oakville, Ontario, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Associate at Scotiabank, you are the face of our branches. Our priority is to help customers achieve their financial goals through exceptional service.We are seeking individuals who are people-centric and can connect with customers in a relatable way. As an essential member of our Canadian Banking Branch Network, your...


  • Oakville, Ontario, Canada Randstad Full time

    At Randstad, we are committed to creating a fun and exciting work environment for our team members. If you have a passion for delivering exceptional customer service and are looking for a new challenge, this could be the perfect opportunity for you.About Our TeamWe are a dynamic team of professionals dedicated to providing top-notch service to our clients....


  • Oakville, Ontario, Canada Softchoice Full time

    Key ResponsibilitiesManage the complexities of services sales for assigned districts of responsibility.Design customer expansion strategies in partnership with sales teams.Finding, creating, and increasing services opportunities.Owning and running services opportunities, leading the sales, and driving the solutions.What You'll Bring to the TableBuilt and...


  • Oakville, Ontario, Canada TD Full time

    Lieu de travail : Oakville, Ontario, Canada Horaire : 15 Secteur d'activité : Services bancaires personnels et commerciaux Détails de la rémunération : $22.50 - $28.33 CAD La TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques...


  • Oakville, Ontario, Canada Brokerlink Inc. Full time

    **About Us**At BrokerLink, we are committed to creating and maintaining an inclusive environment that embraces our diversities and sees them as our strength.We value diversity and strive to foster a workplace that makes all our team members and customers feel welcome and appreciated.We are looking for a Customer Experience Leader, Personal Insurance to join...