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Customer Service Facilitator

2 months ago


Kelowna, British Columbia, Canada Paladin Airport Security Services Full time
{"title": "Customer Service Facilitator", "description": "Job Summary

We are seeking a highly skilled Customer Service Facilitator to join our team at the Kelowna International Airport. As a key member of our airport screening services, you will play a vital role in ensuring passengers receive exceptional customer service and barrier-free access at our pre-board screening checkpoints.

Key Responsibilities
  • Provide proactive support to passengers, particularly those with special needs, by guiding them through the screening process and offering assistance with items that require special attention.
  • Communicate effectively in both English and French to ensure compliance with the Official Languages Act.
  • Work collaboratively with Screening Officers and Management to deliver exceptional customer service.
  • Direct or escort passengers to the Family Special Needs (FSN) line or escort them to the front of the queue for priority screening, as necessary.
  • Accompany passengers through the screening process upon request, offering physical support and assistance with belongings, particularly for passengers with mobility challenges.
Requirements
  • Exceptional empathy, active listening, and customer service skills.
  • Clear and effective communication abilities in both English and French.
  • Experience in customer-facing roles within fast-paced bilingual environments.
  • Capacity to work under pressure, prioritize tasks, and adapt to varying customer needs.
What We Offer

We offer a competitive salary range of $72,500 - $75,000 and a dynamic work environment that values diversity, inclusion, and respect. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "company": "Paladin Airport Security Services Ltd.", "location": "Kelowna International Airport"}