Front Desk Representative

4 weeks ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Inn Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary arrangements are made.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Guest Services: Assist guests with special needs, provide wake-up calls, and offer general information about points of interest in the area.
  • Cash Handling: Balance cash, complete balance sheets, and process guest payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures as needed.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and provide customer service to guests.
Work Environment

As a Front Desk Agent at Hospitality Inn Hotel, you will work in a fast-paced environment, interacting with guests and colleagues on a daily basis. You will be required to work a variety of shifts, including evenings, weekends, and holidays.

Requirements
  • Dependability: Demonstrate reliability and dependability in your work.
  • Interpersonal Skills: Possess efficient interpersonal skills, with the ability to communicate effectively with guests and colleagues.
  • Flexibility: Be flexible and adaptable in a fast-paced environment.
  • Language: Fluency in English is required.
  • Work Hours: Work a minimum of 35 hours per week, with the possibility of overtime.


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