Manager, Service Delivery Partners

2 days ago

Toronto, Ontario, Canada pt Health Full time
Job Title: Manager, Service Delivery Partners (Bilingual)

We are seeking a highly skilled and experienced Manager, Service Delivery Partners (Bilingual) to join our team at Lifemark Health Group. As a key member of our team, you will be responsible for overseeing the establishment and maintenance of relationships with affiliate service providers at both local and national levels.

Key Responsibilities:
  • Develop, manage, and nurture key partner relationships and accounts, ensuring that front-line teams are meeting or exceeding expectations.
  • Establish a trusted advisor role with referral sources and provide consistent, superior relationship management.
  • Monitor partner satisfaction/feedback and referral trends.
  • Ensure the highest level of service delivery from clinical intake to service delivery.
  • Provide quality assurance to ensure partners meet or exceed the expected quality levels.
  • Administration and organization of business development activities.
  • Maintenance and administration of the opportunity pipeline.
  • Assessment of new potential partnerships, markets, and competitors.
  • Assist in the preparation and distribution of materials, resources, or training as required.
  • Collaborating with Lifemark's internal clinical and operational teams to support delivery of services.
  • Coordinating and participating in educational seminars.
  • Identifying new opportunities with both existing and new partners.
Requirements:
  • 3-5+ years' experience working in rehabilitation.
  • A university degree in a relevant healthcare domain (i.e., Social Work, Kinesiology, Health Sciences, Disability Management).
  • Clinical/rehabilitation or insurance industry background.
  • Excellent relationship building, communication, problem-solving, and analytical skills, ability to resolve complex issues or problems surfaced by partners and/or the internal team.
  • High level of written and spoken proficiency in French is required.
Additional Attributes:
  • Function at a high level of autonomy in setting objectives, expectations, and tracking performance.
  • Demonstrate methodical problem-solving skills and techniques.
  • Demonstrate experience with presenting materials virtually to large audiences (20+) through verbal, written, or graphical communication techniques.

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