Data-Driven Video Quality Engineer

2 days ago

Ottawa, Ontario, Canada You.i Labs Inc Full time

About the Role

We are seeking a highly motivated and experienced Data-Driven Video Quality Engineer to join our Operational Excellence team at Warner Bros. Discovery. As a key member of our team, you will be responsible for driving continuous improvement across our WBD Engineering community to ensure smooth efficient operation and the highest customer satisfaction.

You will collaborate with multiple departments, including site reliability engineers, QoE Analysts, core media engineering, and customer experience teams to deliver streaming video that exceeds customer expectations. Your expertise in analytics and data science will be crucial in improving root cause analysis, instrumentation, and reporting of Video Quality of Experience (QoE) metrics.

As the lead on the Video QoE Reliability Engineering team, you will design, implement, and deliver complex data models to produce ongoing operational reporting, program reporting, and executive-level dashboards. Your ability to think critically and analyze data trends for operational risks and efficiencies will be invaluable in identifying and prioritizing video quality and performance issue fixes.

Key Responsibilities:

  • Improve root cause analysis, instrumentation, and reporting of Video Quality of Experience (QoE) metrics
  • Design, implement, and deliver complex data models to produce ongoing operational reporting, program reporting, and executive-level dashboards
  • Analyze data trends for operational risks and efficiencies and identify video quality and performance issue fixes
  • Collaborate with multiple departments to drive continuous improvement across the WBD Engineering community
  • Develop and maintain high-quality data models and reports to support business decisions
  • Identify and prioritize video quality and performance issue fixes
  • Lead the design, implementation, and delivery of large engineering projects that interacted with multiple teams

Requirements

  • BS degree in Computer Science, or a related field with 12+ years of relevant experience
  • 7+ years of experience in the areas of Data Science and Analytics preferably in the Video Streaming technology space
  • Experience with analytics engines and monitoring tools like Prometheus, OpenSearch for data analysis using query languages such as SQL, PromQL
  • Proficient with complex SQL (multi joins, subqueries, unions) and creation of database objects (tables, views, materialized views, etc.)
  • Solid understanding of statistical inference and applying statistical rigor to analyses
  • Expert at one or more reporting / visualization tools (Looker, Power BI, Tableau etc.)
  • Ability to think critically and analyze data trends for operational risks and efficiencies
  • Excellent communication and presentation skills

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