Senior Liability Claims Adjuster

2 weeks ago

Toronto, Ontario, Canada Xpera Full time

Company:

ClaimsPro

We are seeking an experienced Liability Adjuster to join our team in a hybrid environment.

Why work with us?

  • You will be part of a team of over 700 independent adjusters from across Canada.
  • Your career can grow into other lines of claims, branch management, or new roles.
  • You will work on industry-leading software designed by adjusters for adjusters.
  • You will be supported by experienced local claims support and centralized after-hours support.
  • Your claims load is driven by senior executives and business development staff.
  • You are compensated for your billable hours and other costs, including a flex-benefit plan.
  • You will work in parallel with other SCM Insurance services.
  • Your continuous education fees are reimbursed to maintain your license.
  • Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day-to-day activities to be completed while allowing efficient and effective progress of file management activities.

Requirements:

  • Background/experience in Casualty and Bodily Injury claims.
  • Proficient with Microsoft Office Products (Outlook, Word, Excel, Onedrive).
  • Effective oral skills, including listening, interviewing, negotiating, and navigating flex style communication.
  • Demonstrate organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring all inquiries are effectively dealt with in a timely manner.
  • Effective analytical skills, including identification of cause-and-effect dynamics.
  • Demonstrate the ability to be a team player and willingness to assist and offer input in a collaborative environment.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Qualifications & Experience:

  • University degree or post-secondary education related to insurance is nice to have.
  • Minimum of 5 years' experience.
  • CIP designation or working towards designation.
  • Equivalency in combination of education and experience will be considered.
  • Previous claim adjusting experience required.
  • Strong working knowledge of third-party liability claims.
  • Experience in conducting detailed interviews from various parties involved in the claim's investigation process.
  • Policy review and interpretation to confirm coverage and complete liability investigation.
  • Ability to maintain detailed and accurate file documentation capture and ensure file expenses records are in order.
  • Strong commitment to ongoing education and learning.

Preference will be given to applicants who hold a CIP designation or qualify for a probationary license or higher.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

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