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Retail Store Operations Manager

1 month ago


Saskatoon, Saskatchewan, Canada Michael Hill Full time

Michael Hill is a leading premium jewellery brand with stores across Australia, New Zealand and Canada. This Assistant Store Manager role at Michael Hill Midtown Plaza presents an exciting opportunity for a sales-driven professional looking to advance their retail management career.

Salary: $44,000-$49,000 based on relevant experience

About the Role:

The successful candidate will oversee store operations alongside and in the absence of the Store Manager, maintaining high customer service standards and driving sales performance.

Key Responsibilities:

  1. Manage store operations, ensuring seamless day-to-day activities and achieving business objectives
  2. Lead and develop a team of sales associates, providing coaching and mentoring to improve performance and productivity
  3. Maintain a thorough understanding of KPIs, making informed decisions to drive sales growth and profitability
  4. Build and maintain strong relationships with customers, exceeding their expectations through exceptional service and product knowledge

Requirements:

  • Proven leadership skills, with experience in a fast-paced retail environment
  • Strong communication and interpersonal skills, with the ability to motivate and coach team members
  • A customer-centric focus, with a passion for delivering outstanding customer experiences
  • Ability to work collaboratively as part of a team, with a willingness to adapt to changing circumstances

Benefits:

  • A competitive extended benefits package, including health, dental, and employee assistance program
  • Dedicated training programs to develop product knowledge and sales skills
  • Exclusive Team Member Pricing, allowing you to enjoy great savings on products
  • A supportive and inclusive work environment, with opportunities for career growth and development