Quality Assurance Manager

3 weeks ago

Toronto, Ontario, Canada saint-gobain Full time
About the Role

We are seeking a highly skilled Quality Assurance Manager to lead our quality systems and process control strategy across multiple locations. As a key member of our team, you will be responsible for analyzing and reducing process variation, developing preventive controls, and ensuring quality standards are upheld.

Key Responsibilities
  • Lead by example, demonstrating sound judgment and patience in handling quality issues, internal rejects, and employee coaching.
  • Lead the plant Quality Council, coordinating plant goals and ensuring alignment with Kaycan Operations must-win battles and priorities.
  • Develop and implement rigorous test protocols and inspection processes to ensure raw materials, internally and externally produced products meet or exceed expectations.
  • Investigate customer claims and sales complaints, identify root cause, make recommendations for corrective action, and resolve with appropriate parties.
  • Represent the plant at job site inspections, develop strong working relationships with claims inspectors and processing teams as needed.
  • Utilize statistical process control (SPC) techniques and complex data analysis to identify and analyze quality trends, facilitate discussions to develop corrective/preventive actions.
  • Organize and lead MRB reviews to bring about resolution, escalate issues, and facilitate deviation requests appropriately with Process Engineer, Plant Manager, and Quality Leadership.
  • Work directly with plant peers, engineers on projects, designing quality into product, process, and formulation changes, validating compliance with regulatory bodies and product specifications.
  • Implement in-process checks, in-line measurements, and inspections.
  • Analyze manufacturing data, conduct process capability studies to improve yield and other COPQ metrics such as customer claims, scrap, and internal rejects.
  • Collaborate with IT and other functions to lead data monitoring implementation across plants.
Requirements
  • Bachelor's Degree in a relevant engineering or similar technical discipline.
  • Ten (10) years of equivalent training and experience.
  • WCM, Kaizen, or Lean Six Sigma experience.
  • Excellent problem-solving capabilities and the ability to work independently on assigned tasks.
  • Proficient in Microsoft Office Suite.
  • Data analysis skills, including MS Excel, MS Access, and Minitab.
  • Familiarity with computers and statistical process control.
  • ASQ-CQE certification would be an asset.
  • Strong verbal and written communication skills in English and French would be an asset.
About Us

Saint-Gobain is a leading building materials company with a 350-year legacy of innovation and growth. We are committed to sustainable product development and environmental stewardship. Our team designs, manufactures, and distributes materials and solutions in the construction and building materials market.

We are proud to be recognized by the Top Employers Institute as one of the best workplaces in North America and Canada. For 113 years, CertainTeed has been synonymous with quality, trust, innovation, and service. Our broad product offering includes insulation, ceilings, roofing, siding, fence, railing, deck, exterior trim, and gypsum board products.

We provide comfort, performance, and safety while addressing the challenges of sustainable construction, resource efficiency, and climate change. Our offerings incorporate and promote the well-being of each of us and we are building a future where we collectively work towards a better tomorrow.

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