Operations Leader

2 weeks ago

Nanaimo, British Columbia, Canada Footprints Full time
Job Summary:

At Footprints Security, we are seeking a highly skilled and experienced individual to fill the role of Director of Operations. This position will be responsible for managing and leading our Mobile Patrol division, completing complex administrative tasks, and providing exceptional customer service.



Key Responsibilities:
  • Manage and lead our Mobile Patrol division
  • Complete a variety of complex and detail-oriented administrative tasks in support of mobile operations
  • Support our Security Operations and Communication Centre Support (SOCC) External alarm responses
  • Scheduling support where necessary
  • Prepare, maintain, and distribute various reports both internally and externally
  • Follow company guidelines and procedures
  • Understand company file systems, operational equipment and uniform inventories
  • Manage multiple simultaneous and competing priorities effectively and efficiently, within minimal supervision
  • Complete data entry of confidential information in a timely and accurate manner
  • Follow-up with and act as a liaison with various individuals, both internally and externally, at all levels of the organization with the highest level of customer service
  • Assistance with the onboarding process for field employees using an Applicant Tracking system (ATS)
  • Provide support and coverage to other roles within the organization
  • Be knowledgeable of the service intake process and distributing information to the operational team
  • Perform in an accountable work environment
  • Special projects and other duties as assigned
  • Impeccable client service skills

Requirements:
  • Minimum 3 years of experience in mobile patrol/mobile guarding
  • Minimum 3 years of experience in the security industry in a supervisory or administrative capacity
  • The ability to learn new processes
  • University degree preferred; will consider a combination of other education and experience
  • Eagerness and ability to learn quickly
  • Ability to effectively use electronic devices and learn industry-specific software
  • Excellent computer skills assumed, including using Microsoft products
  • BC Security license
  • Valid Class 5 BC Drivers License
  • A team player with a positive attitude and willingness to jump in and assist
  • Ability to be productive and efficient with limited supervision
  • Ability to work with precision and accuracy while demonstrating attention to detail
  • Strong organizational and planning skills in an office environment with fluctuating volumes and demands
  • Ability to mitigate problems and find creative solutions
  • Effective communication skills, both verbally and in writing
  • Ability to work well under pressure in a fast-paced, dynamic environment
  • Excellent time management skills and ability to multi-task while prioritizing work
  • Exceptional organizational skills and attention to detail
  • Able to safely handle the physical elements of the position, which includes lifting (

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