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Service Advisor
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Volkswagen MidTown Toronto. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle maintenance experience.
Key Responsibilities:
- Provide expert advice to customers on vehicle maintenance and repair needs, ensuring they understand the importance of regular servicing and maintenance.
- Schedule appointments and manage customer inquiries, responding promptly to their needs and concerns.
- Follow up with customers throughout the day to ensure their repair orders are progressing as expected, and address any issues that may arise.
- Communicate effectively with customers via phone, addressing their inquiries and providing updates on their vehicle's status.
- Other duties as assigned by management.
What We Look For:
- A positive attitude and strong customer service skills.
- Experience as a Service Advisor is highly preferred, but not required.
- Knowledge of German/Volkswagen brand is considered an asset.
- Ability to thrive in a fast-paced environment and work effectively under pressure.
- A valid driver's license and strong organizational skills.
- Excellent listening skills and problem-solving abilities.
- A desire to deliver exceptional customer service and contribute to a positive team environment.
About Us:
Volkswagen MidTown Toronto is committed to providing our customers with an exceptional ownership experience. We believe in investing in our team members and providing them with the skills and knowledge they need to succeed. Our team leaders take pride in mentoring and developing our staff, creating a positive and supportive work environment.
Why Join Our Team:
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process.
