Experienced Operations Leader

1 week ago

Sault Ste Marie, Ontario, Canada Windsor Place Retirement Residence Full time
Job Summary:

The General Manager at Windsor Place Retirement Residence is a strategic leader responsible for overseeing the daily operations of the retirement home, ensuring a high standard of care and service for residents, supporting a positive work environment for staff, and achieving operational goals. This role includes managing all aspects of resident care, staff performance, regulatory compliance, financial operations, and community engagement.

Key Responsibilities:
  1. Operational Leadership:
  • Provide leadership and direction to all department heads, ensuring efficient and effective service delivery across the home.
  • Develop and implement operational policies and procedures to enhance the quality of resident care and overall home performance.
  • Maintain a visible presence within the home to engage with residents, families, and staff, fostering a positive and welcoming atmosphere.
Resident Care and Satisfaction:
  • Ensure residents receive personalized, high-quality care by monitoring care plans, resident satisfaction, and adherence to care standards.
  • Address resident and family concerns with empathy and professionalism, ensuring timely resolution and maintaining a high standard of service.
Staff Management and Development:
  • Recruit, train, and supervise staff, promoting a collaborative and supportive work culture.
  • Conduct regular performance evaluations, provide coaching, and implement improvement plans as needed.
  • Foster an environment of continuous learning and development, offering training and opportunities for staff growth.
Regulatory Compliance:
  • Ensure compliance with all applicable health and safety regulations, accreditation standards, and local, provincial, and federal laws.
  • Conduct regular audits and inspections, maintaining comprehensive records to demonstrate compliance.
Financial Oversight:
  • Develop and manage the home's operating budget, monitoring expenses to achieve financial goals.
  • Oversee billing and revenue collection processes, ensuring accurate and timely financial reporting.
  • Identify cost-saving opportunities while maintaining high-quality services for residents.
Community Relations and Engagement:
  • Represent the home within the local community, building relationships with healthcare providers, suppliers, and community organizations.
  • Oversee and participate in community events and outreach programs, promoting the home's reputation and fostering a strong community connection.
Quality Improvement and Strategic Planning:
  • Lead continuous quality improvement initiatives to enhance the home's services and resident experience.
  • Work with senior management to develop and implement long-term strategic goals, ensuring the home's growth and sustainability.

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