**Shift Supervisor: A Leadership Role in Excellence**

2 months ago


Courtice, Ontario, Canada A&W Full time
About the Role

The Shift Supervisor is a key position at A&W, responsible for ensuring an exceptional experience for our guests. This involves coordinating the team to deliver outstanding service, exceeding expectations on every visit.

The successful candidate will lead their team in providing friendly and caring service, creating loyalty to our restaurant. They will also ensure the team contributes to achieving A&W operating standards and achieving financial results on their shift.

Key Responsibilities
  • Coordinate the team to deliver exceptional guest service
  • Lead the team in providing friendly and caring service
  • Ensure the team contributes to achieving A&W operating standards
  • Achieve financial results on their shift
Requirements
  • Proven exceptional guest service skills
  • Mentoring and supporting staff in their learning
  • Embracing change and implementing new innovations
  • Dealing well with a variety of people
  • Initiative, good judgement, and decision making
  • Ability to work in a team environment
Working Conditions
  • Working in a fast-paced environment
  • Working in a diverse environment with many different personalities and attitudes
  • Working together as partners, as a cohesive unit with co-workers
  • Working with hot products and equipment
  • Working with cleaning materials and chemicals
  • Working in a noisy environment
  • Working with sharp objects (knives, slicers, etc.)
Physical Requirements
  • Standing for an extended period of time (up to 8 hours)
  • Lifting heavy boxes when dealing with product inventory (max 50 lbs.)
  • Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
  • Maintaining good personal hygiene and appropriate uniform
  • Having the capacity to handle stressful situations


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