IT Technical Team Lead
3 weeks ago
Job Overview
MEDISCA is a global corporation with a strong presence in North America, Australia, and Europe. We are committed to delivering high-quality solutions to the healthcare industry through our partnerships and innovative approach.
The IT Technical Team Lead will be responsible for supervising and guiding a team of support specialists, ensuring the delivery of high-quality technical support across the organization. The ideal candidate will possess up-to-date technical skills, strong problem-solving abilities, and excellent leadership skills.
Key Responsibilities
- Provide hands-on support for complex requests and issues, implementing and documenting solutions to prevent future occurrences.
- Organize and schedule upgrades and maintenance without disrupting others' work.
- Manage asset inventory, coordinate purchases, and handle monthly billing reporting.
- Oversee IT projects, ensuring they are delivered on time and within budget, while meeting the organization's standards.
- Provide advanced technical guidance to the IT team and other employees.
- Ensure high levels of customer service and satisfaction, including open communication with end-users and proactive updates regarding their requests.
Infrastructure and Systems
- Oversee the organization's IT infrastructure, including servers, networks, and related systems.
- Perform routine system monitoring, troubleshooting, and maintenance tasks to ensure optimal performance and uptime.
- Plan and execute system upgrades, patches, and configuration changes.
- Participate in cybersecurity and risk mitigation, including implementing and maintaining security protocols to protect the IT infrastructure from cyber threats, ensuring data integrity and compliance.
- Provide advanced technical support and guidance to the team.
Team Leadership
- Lead, mentor, and supervise the IT team.
- Stay up-to-date with the latest technologies and trends in Information Technology.
- Coordinate and prioritize team tasks and projects to ensure efficient and effective service delivery.
- Conduct regular team meetings, performance reviews, and provide continuous feedback and development opportunities.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Five (5) years of experience in system and network administration.
- Proven experience in a leadership or supervisory role.
- Microsoft 365 Certifications (considered an asset).
- Strong knowledge of Windows operating systems, network protocols, and security principles.
- Proficiency in managing virtualization technologies (e.g., Hyper-V).
- Experience with cloud services (e.g., Azure).
- Remote access-related systems, VPN, MDM, 2FA, Entra/Active Directory, DNS, DHCP, WIFI, Radius.
- Relevant certifications (e.g., ITIL, CompTIA) are highly desirable.
- Excellent communication skills; Fluent French (in Québec) and English (oral & written) required.
- Strong listening skills, very customer-focused and professional.
- Proven abilities to apply good judgment, ethical practice, and decision-making skills.
- Detail-oriented, ability to apply analytical thinking and problem-solving skills.
- Excellent time management and organizational skills.
What's in it for you...
- Work/Life Balance - 37.50 hour workweek with early Fridays all year long, PTO and vacation policy.
- Invest in your health – Choice of modular plans, health spending account, and free Telemedicine.
- Flexible work environment – Hybrid work schedule with home office reimbursement program.
- Your Future is Bright – Opportunities to learn and grow within Medisca.
- Save for your Future – Medisca contributes to a deferred profit-sharing plan (DPSP) when you invest in RRSPs.
- Help us grow – Employee Referral Program.
- Central location - Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries.
- We like to have fun – company events throughout the year.
We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.
We are an equal opportunity employer.
#LI-Hybrid
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