IT Technical Team Lead

3 weeks ago


Montreal, Quebec, Canada Medisca Full time

Job Overview

MEDISCA is a global corporation with a strong presence in North America, Australia, and Europe. We are committed to delivering high-quality solutions to the healthcare industry through our partnerships and innovative approach.

The IT Technical Team Lead will be responsible for supervising and guiding a team of support specialists, ensuring the delivery of high-quality technical support across the organization. The ideal candidate will possess up-to-date technical skills, strong problem-solving abilities, and excellent leadership skills.

Key Responsibilities

  • Provide hands-on support for complex requests and issues, implementing and documenting solutions to prevent future occurrences.
  • Organize and schedule upgrades and maintenance without disrupting others' work.
  • Manage asset inventory, coordinate purchases, and handle monthly billing reporting.
  • Oversee IT projects, ensuring they are delivered on time and within budget, while meeting the organization's standards.
  • Provide advanced technical guidance to the IT team and other employees.
  • Ensure high levels of customer service and satisfaction, including open communication with end-users and proactive updates regarding their requests.

Infrastructure and Systems

  • Oversee the organization's IT infrastructure, including servers, networks, and related systems.
  • Perform routine system monitoring, troubleshooting, and maintenance tasks to ensure optimal performance and uptime.
  • Plan and execute system upgrades, patches, and configuration changes.
  • Participate in cybersecurity and risk mitigation, including implementing and maintaining security protocols to protect the IT infrastructure from cyber threats, ensuring data integrity and compliance.
  • Provide advanced technical support and guidance to the team.

Team Leadership

  • Lead, mentor, and supervise the IT team.
  • Stay up-to-date with the latest technologies and trends in Information Technology.
  • Coordinate and prioritize team tasks and projects to ensure efficient and effective service delivery.
  • Conduct regular team meetings, performance reviews, and provide continuous feedback and development opportunities.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Five (5) years of experience in system and network administration.
  • Proven experience in a leadership or supervisory role.
  • Microsoft 365 Certifications (considered an asset).
  • Strong knowledge of Windows operating systems, network protocols, and security principles.
  • Proficiency in managing virtualization technologies (e.g., Hyper-V).
  • Experience with cloud services (e.g., Azure).
  • Remote access-related systems, VPN, MDM, 2FA, Entra/Active Directory, DNS, DHCP, WIFI, Radius.
  • Relevant certifications (e.g., ITIL, CompTIA) are highly desirable.
  • Excellent communication skills; Fluent French (in Québec) and English (oral & written) required.
  • Strong listening skills, very customer-focused and professional.
  • Proven abilities to apply good judgment, ethical practice, and decision-making skills.
  • Detail-oriented, ability to apply analytical thinking and problem-solving skills.
  • Excellent time management and organizational skills.

What's in it for you...

  • Work/Life Balance - 37.50 hour workweek with early Fridays all year long, PTO and vacation policy.
  • Invest in your health – Choice of modular plans, health spending account, and free Telemedicine.
  • Flexible work environment – Hybrid work schedule with home office reimbursement program.
  • Your Future is Bright – Opportunities to learn and grow within Medisca.
  • Save for your Future – Medisca contributes to a deferred profit-sharing plan (DPSP) when you invest in RRSPs.
  • Help us grow – Employee Referral Program.
  • Central location - Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries.
  • We like to have fun – company events throughout the year.

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

#LI-Hybrid


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