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Production Print Field Service Technician

2 months ago

Montreal, Quebec, Canada Konica Minolta Full time

Overview

Job Summary

Konica Minolta is seeking a skilled Production Print Field Service Technician to join our team. As a key member of our service team, you will be responsible for providing top-notch technical support and problem-solving within the production print environment.

Key Responsibilities

  • Perform on-site maintenance and repairs for production print equipment.
  • Diagnose and resolve technical issues promptly to minimize production downtime.
  • Conduct regular inspections and implement preventive maintenance procedures.
  • Install, configure, and calibrate production print machinery for optimal performance.
  • Collaborate closely with clients, delivering outstanding customer service and support.
  • On-site service of MFPs
  • Maintain parts and call management as well as accurate records to achieve KPI targets
  • Responsible to learn new technologies, maintain accurate records and assist other team members as required
  • 10% - Lead referrals, assists with customer assessments and solution design
  • 90% - break-fix and customer support
  • Seeks opportunities to improve territory parts budget and inventory control
  • Perform other relevant duties as assigned by management

Requirements

  • Demonstrated experience in servicing and repairing production print machinery.
  • Proficient in mechanical and electrical troubleshooting within a production print environment.
  • Familiarity with a variety of production print technologies and systems.
  • Exceptional communication skills and a strong customer service orientation.
  • Ability to work independently and adapt to diverse client environments
  • Network Skills:
    • Install and troubleshooting of basic printing and scanning solutions.
    • Microsoft OS peer to peer and client side of server environments
    • Familiar with printing from common business apps
  • Solutions Knowledge: Basic understanding of solutions portfolio
  • Product Knowledge: Excellent working knowledge and certification of production systems
  • Color Skills: Working knowledge of calibration, and RIP configurations
  • Communication Skills: Excellent verbal and written and interpersonal
  • Mentoring and Instruction: 10% - based on technical expertise
  • Pre/Post Consulting Ability: Moderate
  • Working directions: Requires limited assistance for more difficult problems

What We Offer

  • Opportunity to work with cutting-edge production print technology.
  • Competitive compensation and comprehensive benefits package.
  • Supportive and collaborative team environment.
  • Continuous learning and growth opportunities.
  • Contribute to the success of an industry leader.