Senior Automation Specialist

1 month ago


Montreal, Quebec, Canada Cosmeticphysicianpartners Full time
Job Title: Lead Automation Specialist

At Cosmeticphysicianpartners, we are seeking a highly skilled and experienced Lead Automation Specialist to join our team. This role will play a critical part in piloting a centralized customer contact center, collaborating closely with the CRM lead to develop and implement automations, processes, and training strategies.

Key Responsibilities:
  • Initiate and manage outbound calls to prospective clients, engaging them in conversations about our medical aesthetics services and guiding them through the booking process.
  • Effectively communicate the value proposition of Cosmeticphysicianpartners and our range of medical aesthetics treatments to potential clients, with the goal of converting leads into bookings.
  • Build and maintain positive relationships with leads, providing personalized assistance and addressing any inquiries or concerns they may have.
  • Manage inbound inquiries via telephone, web, and email, providing information and support to potential clients.
  • Accurately record and maintain lead information, appointment details, and other relevant data in CRM systems, ensuring data integrity and confidentiality.
  • Monitor and track outbound calling metrics and performance indicators, identifying areas for improvement and implementing corrective actions as needed.
  • Assist in the development and delivery of training materials and resources for customer contact center staff, ensuring alignment with company standards and best practices.
  • Work closely with the CRM lead to pilot and optimize a centralized customer contact center, contributing insights and feedback to enhance processes and strategies.
Requirements:
  • Interest in medical aesthetics and a willingness to learn about our services and treatments.
  • Proficiency in CRM systems and Microsoft Office suite is an asset.
  • Ability to multitask and manage time effectively to meet individual sales metrics.
Benefits:
  • Competitive salary and performance-based incentives.
  • Comprehensive training and development opportunities.
  • Access to medical aesthetics treatments at discounted rates.


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