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Technical Program Management Lead

2 months ago


Vancouver, British Columbia, Canada Jobber Full time
About the Role

We are seeking a highly skilled and experienced Technical Program Management Lead to join our Systems group at Jobber. As a key member of our team, you will be responsible for managing a portion of our Technical Program Managers, working closely with internal stakeholders to build, support, and maintain the operating functions within Jobber.

Key Responsibilities
  • Facilitate, collaborate, maintain, and ship the Roadmap for assigned focused areas, connecting product, internal roadmaps, and technical strategy for Jobber.
  • Ownership over the creative process of generating, developing, and curating new ideas.
  • Discover and understand the connections between people's day-to-day work, the overall product vision, technical strategy, and scaling, and customers' (internal and/or external) needs, prioritizing building what matters to achieve product goals and initiatives.
  • Manage strategic goals, initiatives, and required tech investment.
  • Mentorship: Balance coaching, feedback, and mentorship of your team to get better at their craft, and achieve their career ambitions.
  • Hold the team accountable to a quality roadmap that is delivered in a timely manner.
  • Foster collaboration: Partner and collaborate with the respective leadership teams and stakeholders in the focus areas of your team.
  • Help drive large-scale initiatives, with high amounts of change management.
  • Have a close relationship to technology. You're able to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members.
  • Own cascading engineering metrics and goals for each team and their area of responsibility.
Requirements
  • Demonstrated experience as Technical Program Manager or Technical Product Manager for an internal engineering team.
  • Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success.
  • Dedicated management experience, managing people in an always-changing and often quick growth environment. Ability to provide feedback, advise, and/or steer TPMs in the right direction based on business and user goals.
  • A strong technical background that has allowed you to support interactions with engineering teams.
  • Next-level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business.
  • Ability to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members.
  • A data mindset. You look to data to define a problem and you also look to data to demonstrate success. You are energized by the ability to contextualize your work through various tools, systems, and processes.
  • A desire to collaborate. To deliver high-quality features as quickly as possible, you'll need to partner with many different people and departments.
  • Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time.
  • A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity.
  • Ownership. You are driven to do the right things for your work and are accountable for the outcomes of the Technical Program Managers that you lead.
Nice to Haves
  • Previous experience with systems teams, having worked in one or more areas (infrastructure, mobile or web front-ends, APIs, etc).
  • Experience with integrating multiple disparate systems in a sustainable and maintainable way.