Operations Team Leader

7 days ago


Whitby, Canada Wendy's Restaurant Full time

Job Title: Operations Team Leader

About the Role:

We are seeking a skilled and experienced Operations Team Leader to join our team at Wendy's Restaurant. This is a full-time position that will oversee the daily operations of our restaurant, ensuring seamless execution of our business processes.

About You:

To be successful in this role, you must have previous experience in a supervisory or management position, preferably in the food service industry. You should possess excellent communication skills, both written and verbal, as well as strong leadership and problem-solving abilities.

Responsibilities:

  • Leadership and Supervision: Lead and manage a team of 16-20 staff members, including cooks, food service counter attendants, and food preparers.
  • Work Schedule Management: Establish methods to meet work schedules, ensure adequate staffing levels, and maintain efficient scheduling practices.
  • Employee Development: Train staff in job duties, sanitation, and safety procedures, and provide ongoing coaching and feedback to enhance their performance.
  • Quality Control: Ensure that food and service meet quality control standards, address customer complaints or concerns, and maintain records of stock, repairs, sales, and wastage.
  • Reporting: Prepare and submit reports on sales, inventory, and other key metrics.

What We Offer:

We offer a competitive salary of $45,000 per year, plus opportunities for career advancement and professional growth. Our restaurant is committed to creating a welcoming work environment for all employees, including those with disabilities and newcomers/refugees. We provide diversity and cross-cultural training to promote inclusivity and respect for diversity.

Work Environment:

The work environment is fast-paced, with tight deadlines and a physically demanding role requiring standing for extended periods, bending, crouching, kneeling, and walking. However, we strive to maintain a safe and healthy work environment for all employees.

Salary: $45,000 per year


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