Operational Excellence Specialist

6 days ago


Markham, Ontario, Canada NADG Full time
Job Description:

We are seeking an experienced Operational Excellence Specialist to join our Information Management team at NADG. This role will play a key part in supporting cross-functional strategic initiatives and process improvement projects aimed at enhancing growth and efficiency.

Key Responsibilities:
  • Interview and collaborate with subject matter experts across all departments to gather detailed information about current processes, work flows and pain points.
  • Correlate and collate gathered information into visual representations including process maps, task maps, workflows, procedures, and reports.
  • Facilitate department team discussions and collaborate with teams to model process workflows, identifying opportunities for improvements, automation, and optimization.
  • Analyze current processes to identify inefficiencies, redundancies, and gaps in the workflow.
  • Support change management efforts during implementation of new processes or changes.
  • Deliver regular progress reports to senior management highlighting key insights and proposed improvements.
Qualifications:
  • Bachelor's Degree in Business Administration, Library Science, Information Management, Communication or a related discipline.
  • 3-5 years of experience in information management, process automation or business operations and analysis.
  • Advanced skills in Microsoft Office Suite, Visio, SharePoint, Adobe Acrobat.
  • Excellent technical writing skills and attention to proper grammatical guidelines.
  • Strong critical thinking, problem-solving, and analytical skills.
  • Excellent communication skills, both oral and written.
  • Accuracy and attention to detail.
  • Ability to work independently and consistently follow up on tasks and manage projects.
Salary:

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.



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