Security Operations Manager

2 weeks ago


Delta, British Columbia, Canada EightSix Network Full time

Company Overview


Gateway Casinos & Entertainment Limited is a leading gaming and entertainment company in Canada, operating 27 properties across British Columbia, Ontario, and Alberta.


Salary


The estimated salary for this position is $24.50-$25.48 per hour, offering a competitive compensation package.


Job Description


We are seeking an experienced Security Supervisor to join our team at EightSix Network. As a key member of our security team, you will be responsible for supervising Floor Security Officers on scheduled shifts, ensuring the safety and security of staff, site, company assets, and guests.


You will be responsible for ensuring compliance with company and regulatory body policies and procedures, maintaining constant communication with property management and surveillance, and providing excellent customer service to guests.


As a leader, you will lead direct reports, communicate issues, concerns, and feedback, and develop and implement strategies to achieve high levels of customer service and set an example of excellent customer service standards for all staff.


You will also ensure that the casino site is secure by monitoring floor traffic, watching for suspicious activity, managing staff radio and key assignment, and reporting to management regarding financial, human resources, and supply needs.


Additional responsibilities include conducting customer self-exclusion interviews, executing emergency procedures properly, enforcing fire code regulations, and performing other duties as required.


Required Skills and Qualifications


To be successful in this role, you will require:



  • Previous security supervisor experience and security training
  • Proven high level of customer service
  • Organizational, interpersonal, analytical, and communication skills
  • Completion of Gaming Security Officer (GSO) training/exam prior to start OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
  • Completion of Serving It Right prior to start date (in BC)

Benefits


We offer a range of benefits, including a full benefits package for full-time employees, retirement savings plan, exciting, supportive, and fun work environment, family and friends discounts on travel, tech, food, beverage, and fitness, and development and training opportunities.


Others


This is an exciting opportunity to join a dynamic team and contribute to the success of Gateway Casinos & Entertainment Limited.



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