Global Incident, Problem

2 months ago

Markham, Ontario, Canada Astellas Full time
About the Role

Astellas Pharma Canada is seeking a highly skilled and experienced Incident, Problem & Change Enablement Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the effective management of incidents, problems, and changes across our global operations.

Key Responsibilities
  • Develop and Implement Global Strategy: Develop and implement a comprehensive global incident, problem, and change management strategy and framework, ensuring alignment with company policies and best practices.
  • Manage Incident, Problem, and Change Processes: Oversee and manage the incident, problem, and change management processes, ensuring adherence to established policies, procedures, and best practices.
  • Upskill and Coach Teams: Upskill and oversee high standards from Pod and Value Team teams in handling incident, problem, and change management, providing guidance, support, and coaching.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to establish and maintain effective incident, problem, and change management workflows and communication channels.
  • Monitor and Analyze Metrics: Monitor and analyze incident, problem, and change management metrics to identify trends, areas for improvement, and opportunities for service optimization.
  • Drive Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency and effectiveness of incident, problem, and change management processes.
  • Communicate with Stakeholders: Ensure timely and accurate communication and escalation of incidents, problems, and changes to stakeholders, including senior management.
  • Lead Change Advisory Board Meetings: Facilitate and lead change advisory board (CAB) meetings to review and approve changes, ensuring minimal disruption to services.
  • Resolve Major Incidents: Lead efforts to resolve Major Incidents as and when they occur.
  • Stay Up-to-Date with Industry Trends: Stay up-to-date with industry trends and emerging technologies in incident, problem, and change management.
About Astellas

Astellas Pharma Canada is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.

We are a company that is passionate about making a positive impact on patients' lives. Our mission is to become a cutting-edge, value-driven life science innovator, working at the forefront of healthcare change to turn innovative science into value for patients.

  • Incident, Problem

    3 weeks ago

    Markham, Ontario, Canada Astellas Full time

    Astellas Canada – Incident, Problem & Change Enablement ManagerAstellas Canada is seeking a highly skilled Incident, Problem & Change Enablement Manager to join our team. As a key member of our organization, you will be responsible for overseeing and managing the incident, problem, and change management processes on a global scale.Key...

  • Incident, Problem

    1 month ago

    Markham, Ontario, Canada Astellas Full time

    About the RoleAstellas Pharma Canada is seeking a highly skilled Incident, Problem & Change Enablement Manager to join our team. As a key member of our organization, you will be responsible for overseeing and managing the incident, problem, and change management processes on a global scale.Key ResponsibilitiesDevelop and implement a global incident, problem,...

  • Incident, Problem

    1 month ago

    Markham, Ontario, Canada Astellas Full time

    About the RoleAstellas Pharma Canada is seeking a highly skilled Incident, Problem & Change Enablement Manager to join our team. As a key member of our organization, you will be responsible for overseeing and managing the incident, problem, and change management processes on a global scale.Key ResponsibilitiesDevelop and implement a global incident, problem,...

  • Incident Management Specialist

    2 months ago

    Markham, Ontario, Canada Astellas Full time

    About AstellasAstellas is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 employees managing operations in approximately 70 countries worldwide. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.Job DescriptionWe are...

  • Incident Management Specialist

    2 months ago

    Markham, Ontario, Canada Astellas Full time

    About AstellasAstellas is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 employees managing operations in approximately 70 countries worldwide. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.Job DescriptionWe are...

  • Incident Management Specialist

    2 months ago

    Markham, Ontario, Canada Astellas Full time

    About AstellasAstellas is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 professionals managing operations in approximately 70 countries worldwide. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.In Canada, we are...

  • Incident Management Specialist

    2 months ago

    Markham, Ontario, Canada Astellas Full time

    About AstellasAstellas is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 professionals managing operations in approximately 70 countries worldwide. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.In Canada, we are...

  • Cyber Security Incident Response Specialist

    4 weeks ago

    Markham, Ontario, Canada Astellas Pharma Inc. Full time

    About UsAstellas Pharma Inc. is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 managing operations in approximately 70 countries worldwide. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.Job DescriptionWe are seeking an...

  • Cyber Security Incident Response Specialist

    4 weeks ago

    Markham, Ontario, Canada Astellas Pharma Inc. Full time

    About UsAstellas Pharma Inc. is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 managing operations in approximately 70 countries worldwide. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.Job DescriptionWe are seeking an...

  • Cybersecurity Incident Response Manager

    1 month ago

    Markham, Ontario, Canada Aviva Full time

    Cybersecurity Incident Response ManagerAviva Canada is seeking a highly skilled Cybersecurity Incident Response Manager to join our Cybersecurity department. As a key member of our team, you will be responsible for managing a team of Incident responders and Threat Hunters, defining and maintaining Information Security Incident Management Process, and...

  • Cybersecurity Incident Response Manager

    1 month ago

    Markham, Ontario, Canada Aviva Full time

    Cybersecurity Incident Response ManagerAviva Canada is seeking a highly skilled Cybersecurity Incident Response Manager to join our Cybersecurity department. As a key member of our team, you will be responsible for managing a team of Incident responders and Threat Hunters, defining and maintaining Information Security Incident Management Process, and...

  • Cyber Security Incident Response Specialist

    1 month ago

    Markham, Ontario, Canada Astellas Pharma Inc. Full time

    About UsAstellas Pharma Inc. is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 managing operations in approximately 70 countries worldwide. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.Job DescriptionWe are seeking an...

  • Cyber Security Incident Response Specialist

    1 month ago

    Markham, Ontario, Canada Astellas Pharma Inc. Full time

    About UsAstellas Pharma Inc. is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 managing operations in approximately 70 countries worldwide. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.Job DescriptionWe are seeking an...

  • Cybersecurity Incident Response Manager

    4 weeks ago

    Markham, Ontario, Canada Aviva Full time

    About the RoleAviva Canada is seeking a highly skilled Cybersecurity Incident Response Manager to join our Cybersecurity department. As a key member of our team, you will be responsible for managing a team of Incident responders and Threat Hunters, defining and maintaining Information Security Incident Management Process, and performing forensics...

  • Cybersecurity Incident Response Leader

    4 weeks ago

    Markham, Ontario, Canada Aviva Full time

    Cybersecurity Incident Response Role at AvivaWe are looking for a skilled Cybersecurity Incident Response Manager to join our Cybersecurity department at Aviva. In this role, you will act as a key member of our team, responsible for identifying and mitigating cybersecurity threats.Key Responsibilities:Develop and implement incident response plans to ensure...

  • Cybersecurity Incident Response Leader

    4 weeks ago

    Markham, Ontario, Canada Aviva Full time

    Cybersecurity Incident Response Role at AvivaWe are looking for a skilled Cybersecurity Incident Response Manager to join our Cybersecurity department at Aviva. In this role, you will act as a key member of our team, responsible for identifying and mitigating cybersecurity threats.Key Responsibilities:Develop and implement incident response plans to ensure...

  • IT Operations Specialist

    3 weeks ago

    Markham, Ontario, Canada TSX Inc. Full time

    About the RoleThe IT Operator is a key member of the Global Technology Services (GTS) - Information Technology and Security Services (ITSS) department at TSX Inc. This role is responsible for the execution of event, incident, change, and problem management processes of mission-critical systems, applications, and services.Key ResponsibilitiesProvide frontline...

  • Global Projects Delivery Lead

    4 weeks ago

    Markham, Ontario, Canada Astellas Pharma Inc. Full time

    Job Title: Global Projects Delivery LeadJob Summary:We are seeking a highly skilled and experienced Global Projects Delivery Lead to join our team at Astellas Pharma Inc. The successful candidate will be responsible for leading the delivery of global HR projects, ensuring timely and within-budget completion, and driving process improvements across the...

  • Global Projects Delivery Lead

    4 weeks ago

    Markham, Ontario, Canada Astellas Pharma Inc. Full time

    Job Title: Global Projects Delivery LeadJob Summary:We are seeking a highly skilled and experienced Global Projects Delivery Lead to join our team at Astellas Pharma Inc. The successful candidate will be responsible for leading the delivery of global HR projects, ensuring timely and within-budget completion, and driving process improvements across the...

  • IT Operations Specialist

    1 month ago

    Markham, Ontario, Canada TSX Inc. Full time

    Job Title: IT OperatorAt TSX Inc., we are seeking a highly skilled IT Operator to join our team. As an IT Operator, you will be responsible for the execution of event, incident, change, and problem management processes of mission-critical systems, applications, and services.Key Responsibilities:Provide frontline monitoring and level one support of critical...