Incident, Problem

3 weeks ago


Markham, Ontario, Canada Astellas Full time
Astellas Canada – Incident, Problem & Change Enablement Manager

Astellas Canada is seeking a highly skilled Incident, Problem & Change Enablement Manager to join our team. As a key member of our organization, you will be responsible for overseeing and managing the incident, problem, and change management processes on a global scale.

Key Responsibilities:

  • Develop and implement a global incident, problem, and change management strategy and framework.
  • Oversee and manage the incident, problem, and change management processes, ensuring adherence to established policies, procedures, and best practices.
  • Collaborate with cross-functional teams to establish and maintain effective incident, problem, and change management workflows and communication channels.
  • Monitor and analyze incident, problem, and change management metrics to identify trends, areas for improvement, and opportunities for service optimization.

About Us:

Astellas is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.

We are looking for candidates who will thrive in our entrepreneurial and empowering environment where talent and leadership flourish. If you have a strong background in IT service management, incident management, problem management, change management, and leadership, we encourage you to apply.


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