Scheduling Care Coordinator Hero Home Care
2 weeks ago
We are a dynamic team of Heroes at Hero Home Care, dedicated to making a positive impact in our communities. We strive to deliver exceptional customer service to our clients and caregivers, ensuring they receive the support they need.
Job SummaryWe are seeking an experienced Scheduler/Care Coordinator to join our team. As a Scheduler/Care Coordinator, you will play a critical role in ensuring our clients and caregivers receive world-class customer service. This position requires full-time on-site work with occasional remote on-call shifts.
Duties and ResponsibilitiesYour key responsibilities will include:
- Client Matching: Match client needs with available caregivers using our proprietary matching criteria.
- Staffing Support: Assist with staffing management, including finding replacement caregivers for vacation requests or sick leave.
- Customer Service: Provide exceptional customer service to our clients and caregivers via phone and email.
- Appointment Booking: Schedule appointments for Care Managers and other staff members in the office.
- Care Consultations: Conduct private intakes, book care consults, introductory visits, and follow up with prospective and current customers.
- Shift Reporting: Maintain accurate shift reports to support payroll.
- Community Liaison: Liaise with our Talent team to determine staffing needs and caregiver performance.
To be successful in this role, you will require:
- Experience: At least 1 year of experience in scheduling caregivers, HCAs, community workers, or nurses.
- Educational Background: Preferably Medical Office Administration or a related field of study.
- Communication Skills: Excellent oral and written communication skills.
- Technical Skills: Proficiency in software and online tools.
- Teamwork: Experience working in a team environment, as well as independently.
- Availability: Availability to work a minimum of one weekend day per week and participate in on-call shifts (paid flat rate).
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