Caregiver Scheduling Coordinator
2 weeks ago
At Hero Home Care, we are dedicated to supporting Happy Humans and Healthy Communities. Our team of Heroes is committed to providing world-class customer service to our clients and caregivers.
Job DescriptionWe are seeking an experienced Scheduler/Care Coordinator to join our Care Support team at Hero Central. As a Scheduler/Care Coordinator, you will be responsible for ensuring our clients and caregivers receive excellent customer service. This role requires full-time on-site work with occasional remote on-call shifts.
Your key responsibilities will include:
- Matching Client Needs: Utilize our proprietary matching criteria to schedule caregivers based on client preferences and needs.
- Staffing Management: Find replacement caregivers as needed to cover vacation requests or sick leave.
- Customer Service: Answer live calls and provide exceptional customer service to our clients and caregivers.
- Booking Appointments: Schedule appointments for Care Managers and other staff members in the office.
- Care Consultations: Conduct private intakes, book care consults, introductory visits, and follow up with prospective and current customers.
- Shift Reporting: Support payroll by maintaining accurate shift reports.
- Community Support: Liaise with our Talent team to determine staffing needs and caregiver performance.
To be successful in this role, you will require:
- Experience: At least 1 year of experience in scheduling caregivers, HCAs, community workers, or nurses.
- Education: Preferably Medical Office Administration or a related field of study.
- Communication Skills: Professional oral and written communication skills.
- Technical Skills: Ability to work with software and online tools.
- Teamwork: Experience working in a team environment, as well as independently.
- Availability: Availability to work a minimum of one weekend day per week and participate in on-call shifts (paid flat rate).
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Caregiver Scheduler
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Scheduler/Care Coordinator
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