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Customer Service Representative

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Hamilton, Ontario, Canada abercrombie-fitch-co. Full time

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. Our iconic brands aim to make every day feel as exceptional as the start of a long weekend.

Job Summary

We are seeking a Key Holder (Part Time) to provide exceptional customer service and drive sales in our stores. As a Key Holder, you will be responsible for operating as the floor supervisor on duty in the absence of a manager and completing basic store operations, opening and closing tasks, and leading associates in daily tasks.

Key Responsibilities

  • Provide great customer service by anticipating and responding to customer needs.
  • Engage customers in a genuine way to drive sales and provide an exciting, fast, and easy store experience.
  • Operate as the floor supervisor on duty in the absence of a manager.
  • Complete basic store operations, opening and closing tasks, and lead associates in daily tasks.

Requirements

  • At least one year of customer service experience.
  • Work ethic, assertiveness, and attention to detail.
  • Applied learning, analytical skills, adaptability, and multi-tasking.
  • Stress tolerance and ability to work in a fast-paced environment.

What We Offer

  • Competitive incentives, including a monthly bonus program.
  • Paid time off and paid volunteer day per year.
  • Merchandise discount and comprehensive benefits package.
  • Training and development opportunities and career advancement possibilities.