Trade Operations Support Specialist

1 week ago

Toronto, Ontario, Canada AGF Investments Full time

About AGF Investments:

AGF Investments is a leading investment management firm that requires a skilled Senior Trade Support Analyst to support its Investment Trading function. The successful candidate will be responsible for monitoring and supporting all aspects of the trading system, including user support, daily reconciliations, corporate actions processing, trade processing, and corrections.

Your Responsibilities:

  1. Provide day-to-day operational support and monitoring of the Investment Operations trading system and processes.
  2. Offer front-line support for Bloomberg AIM and Bloomberg PORT, as well as downstream applications such as Eagle and Barraone.
  3. Ensure timely and efficient resolution of issues with specified Investment Operations systems, particularly Bloomberg AIM.
  4. Support daily ETF processes, including ETF Order Approval and Processing, and End of Day Basket Reconciliation.
  5. Contribute to enhancing user experience by understanding business models and rules.
  6. Track vendor-related issues from discovery to resolution and monitor issue logs to ensure all issues are addressed and escalated appropriately.
  7. Apply analytical skills to resolve problems and deliver viable solutions.
  8. Build and maintain positive working relationships within the team through regular communication, information sharing, and collaboration on problem-solving.
  9. Customer Service-oriented, prioritizing responsive and timely follow-up to the user base with status updates.
  10. Provide 2nd-level support on overnight system processing as issues arise.
  11. Liaise and collaborate with other teams and departments to facilitate end-to-end solutions to user issues.

Requirements:

  1. 2-5 years of experience in Front Office Trade Support, preferably with a BUY-SIDE Trade Operations organization.
  2. Advanced knowledge of BUY-SIDE Trading systems and workflow, such as Bloomberg Professional Applications (AIM, TOMS, PORT Plus/Enterprise) or similar systems, BNY Mellon Nexen, and SS&C.
  3. Advanced knowledge of varied market instruments and their trading life cycle, including Domestic and International Equities, FI Instruments, Exchange Trade Funds, Currency Forwards, Options, Credit Default Swaps, Total Return Swaps, Term Loans.
  4. Strong knowledge and experience with writing SQL/Oracle queries and strong comprehension of relational databases.
  5. Strong Investment management and Mutual Fund product knowledge.
  6. Strong Investment data knowledge, specifically in Financial instrument data attributes, Security Master data.
  7. Technical literacy, able to understand complex issues and translate these issues down to the lowest common denominator.
  8. Demonstrated experience in adding operational efficiencies at the process and systems level.
  9. Service-minded and client-oriented.
  10. Strong negotiation and influencing skills.

Competencies:

  1. Strong Teamwork and collaborative attitude, can work effectively with others in a collaborative environment.
  2. Ability to work independently, under tight timelines, with great attention to detail.
  3. Self-motivated and positive attitude.
  4. Strong customer service focus.
  5. Excellent problem-solving skills.
  6. Ability to handle stressful situations, with time-sensitive deadlines.
  7. Results-oriented: focused on getting things done within defined timelines with tangible and measurable deliverables.
  8. Relationship building, able to build, maintain, and manage strong relationships with investment managers, analysts, and other Investment Operations teams.

Estimated Salary: $85,000 - $110,000 per annum, depending on experience and location.

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