**Supply Chain Specialist

2 months ago

Vancouver, British Columbia, Canada MSC Industrial Supply Full time

**Job Summary**

The Vendor Managed Inventory (VMI) Specialist provides supplemental service support in the areas of conversions, ordering stock, vending solutions, putting orders away, 5S handling of service & equipment, and expediting.

**Key Responsibilities**

  • Supports MSC customer solutions and sales associates.
  • Understands company solutions, products, and services, including limited technical product knowledge.
  • Supports the implementation of Vendor Managed Inventory programs at customer locations.
  • Establishes productive, professional relationships with key personnel in assigned customers.
  • Maintains high customer satisfaction ratings that meet company standards.
  • Unpacks orders, checks accuracy of shipment, and puts stock away at customer locations.
  • Ensures appropriate customer stock levels, generates new orders for merchandise, and obtains customer approval to place orders when required.
  • Provides communication and feedback to the sales representative and supervisor as appropriate to ensure full customer satisfaction.
  • Performs general (5S) housekeeping for service equipment and immediate area.
  • Utilizes company technology to complete daily tasks, order generation, tracking, and routing.
  • Logs all events daily within the Service Management tool.
  • Participates in special projects and performs additional duties as required.

**Requirements**

  • A High School Diploma or the equivalent is required.
  • Supply chain and process improvement experience is preferred.
  • Customer service experience, including one year of related industry experience, is preferred.
  • Computer literacy and proficiency in word-processing and spreadsheet software are required.
  • Excellent oral and written communications skills are also required.
  • A valid driver's license is required.
  • Position requires over 80% consistent daily travel within district. Occasional overnight travel is also required.
  • May need to lift up to 50 lbs. based on customer needs.

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