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Community Engagement Specialist

2 months ago

Burlington, Ontario, Canada TransUnion Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Community Consultant. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information.

Key Responsibilities
  • Serve as a subject matter expert for furnishing data to TransUnion and provide support to customers, sales, and other TU teams.
  • Excellent customer management skills with a strong customer service orientation.
  • A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset.
  • The ability to multi-task and manage high volumes of large and small projects simultaneously.
  • Capability to maintain regulatory compliance in a complex environment with a demonstrated understanding of credit reporting laws and regulations.
  • Strong technical and reporting skills.
  • Previous experience with Salesforce and/or Metro 2 credit reporting.
  • A high level of computer literacy and excellent analytical skills.
Requirements
  • A bachelor's degree and/or 7+ years of professional experience in customer-facing or operations roles, preferably in the credit or financial services industry.
  • In-depth knowledge and understanding of the Data Acquisitions department and its operational interdependencies within the organization.
  • The ability to analyze moderate to complex data using logic and quantitative reasoning, and an intuitive capacity for problem solving.
About Us

Data is the core of our business. Everything we do is about providing high-quality, comprehensive, and curated information that deepens understanding and improves decision making. We are a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.