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Infrastructure and Help Desk Manager

2 months ago

Windsor, Ontario, Canada Centrica plc Full time
About the Role

We're seeking a highly skilled and experienced professional to join our team as an Infrastructure and Help Desk Manager. As a key member of our organization, you will be responsible for overseeing the performance of our smart metering infrastructure, ensuring effective communication between technical teams and customer service, and managing risks associated with the smart metering infrastructure.

Key Responsibilities
  1. Performance Monitoring and Service Level Management: Oversee and assess the performance of the smart metering infrastructure, reporting on technical performance and adherence to standards.
  2. Technical Support and Triage Management: Coordinate and manage technical and contact centre triage teams, ensuring effective communication between technical teams and customer service.
  3. Asset Reporting, Tracking, and Compliance: Oversee asset reporting and tracking, ensuring compliance with regulatory requirements and monitoring and managing risks associated with the smart metering infrastructure.
  4. Cross-Functional Engagement: Engage with various Centrica divisions to leverage smart meter capabilities, supporting business processes related to 'meter to cash', installation, maintenance, and asset management.
  5. Stakeholder Communication and Reporting: Provide regular updates and reports on smart metering performance.
Requirements
  • Extensive experience of working in energy or related fields.
  • A deep understanding of metering infrastructure, policy, design, and related technologies (Smart DCC, Ofgem, DESNZ).
  • Expertise in large-scale, complex change management and transformation programs.
  • Strong grasp of operational delivery, energy policy, and regulatory frameworks.
  • Bachelor's degree (or equivalent) in business, Engineering, Management, or a related field.
What We Offer

We offer a flexible working environment, with the opportunity to work from home and in our Windsor office. We also offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment, where everyone can thrive.