Wine and Beverage Associate

3 weeks ago


Toronto, Ontario, Canada Eataly North America Full time

Job Summary

The Wine Store Sales Associate plays a key role in providing exceptional guest service and ensuring a seamless shopping experience for our customers. This includes guiding guests to products, securing items out of reach, loading heavy items, and making product suggestions.

Key Responsibilities

  • Guest Service
    • Provide prompt, efficient, and friendly guest service
  • Product Knowledge
    • Educate guests about Italian wines, beer, and beverages sold at Eataly
  • Inventory Management
    • Receive and stock wine and wine store merchandise, review invoices
  • Merchandise Presentation
    • Rotate, face, and replenish merchandise
  • La Scuola Sip & Savor
    • Execute wine classes under the direction of the Beverage Director
    • Set up for each class, including rolling silverware, setting places, and gathering materials
    • Check in guests and introduce classes
    • Open wine and pour for guests
    • Describe flavor profile, pairing detail, and winery information
    • Break down after each class
  • Other Duties
    • Perform other duties as required or assigned

Qualifications

  • High school diploma or equivalent preferred
  • Wine sales experience
  • Italian wine knowledge preferred

Job Requirements

  • Ability to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; exert up to 10 pounds of force constantly to move objects
  • Ability to exert well-paced mobility for periods up to 4 hours
  • Flexible availability, including weekends, preferred


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